Online Buying

A Step by Step Guide to Buying A Car Online

Browse and buy from our Online Showroom! Our Online Showroom is available for you to learn more about our latest models, find your perfect match and buy online. 

Here’s a guide to how you can still find your perfect Mercedes-Benz, from the comfort and safety of your own home!

Browse our stock

Our online showroom features detailed overviews of each of our new models, as well as a full directory of our Approved Used stock. Each vehicle has details of specification, mileage and images. You can also ‘shortlist’ your favourite vehicles to compare the different cars that are available.

Get your vehicle valued

We have made enhancements to our online showroom so that you can now upload photos and videos of your vehicle, allowing our remote Sales team to conduct an appraisal of your vehicle with ease. They will then be in touch to ask any further questions and discuss an estimated valuation.

Our team will then co-ordinate with you to ensure that all documentation is completed (from the comfort of your home), schedule a final appraisal, confirm your valuation and arrange collection of your vehicle.

In addition to our Collection and Delivery Service, we are offering a fully sanitized Drop Off Service at all four of our dealerships, Exeter, Plymouth, Taunton and Truro.

For more information about collection and delivery please contact your local dealership

Finances will be released to your bank account when the vehicle arrives back at our dealership.

Learn more about the car you’re interested in

In addition to the specification, mileage and images provided on our online showroom, our sales team are able to provide a video walk around of the vehicle, demonstrating its functions and features. We can also offer live video calls so that you can ask questions and we can learn more about your specific needs. 

Alternatively if you wish a closer inspection of the vehicle you can come and see us at your local dealership. We are also now offering unaccompanied test drives, allowing you to experience the vehicle in a range of driving conditions. To protect the safety of our staff and customers, visits and test drives follow a strict process that adheres to the government guidelines around sanitization and social distance.

Just click enquire now or call for a no-obligation chat with our knowledgeable, expert team.

How to reserve and purchase your vehicle

Our Sales teams can swiftly and securely assist you with leaving a deposit and reserving your vehicle over the phone.

A full purchase of your vehicle can be conducted in the same way. At the same time our team will co-ordinate with you to ensure that all documentation is completed, all from the comfort of your home.

Delivery of your vehicle

We are offering a free 48 hour Safe Delivery Guarantee and a Click and Collect Service.

If you choose to take advantage of our 48 hour Safe Delivery Guarantee you will benefit from:

  • A full deep clean & sanitize of your vehicle including steering wheel covers
  • A pre-visit call to arrange a convenient date & time
  • Free delivery to your home or workplace
  • Handover of sanitized keys and paperwork from a safe distance with our employees wearing protective gloves at all time
  • Free Collection of your Part Exchange Vehicle (if applicable)

All the same benefits apply if you choose our Click and Collect Service, but should you have a part exchange vehicle you will also benefit from our  Drop Off Service, available at all four of our dealerships, Exeter, Plymouth, Taunton and Truro

For more information please contact your local dealership.

Ongoing support

We are committed to continuing our service for customers during this challenging time. If you need anything from us please do contact our team who will be happy to help with your query.

2 thoughts on “A Step by Step Guide to Buying A Car Online

  • Thank you for the update. We were about to take delivery of a white Mercedes through Motability, with Kevin (Truro), when everything came to a halt, because of Covid 19. Does that mean we are bout to take delivery soon?
    Best wishes,
    Peter

    • Dear Mr Montgomery, thank you for your comment.

      I have passed your query on to our Truro team who will get back to you shortly. Should you need any further assistance please don’t hesitate to contact us at info@mercedes-benzsouthwest.co.uk

      With very kind regards,
      Chloe Woodman
      Direct & Digital Marketing Specialist

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