Buying a new car can feel overwhelming, whether you’re going into a dealership or speaking with someone online. We have received some lovely customer feedback from across departments showcasing why our teams really are a testament to our business.
Odette has been a customer at Mercedes-Benz of Plymouth for many years, visiting our dealership to speak with both sales and service. Knowing she will be greeted by a friendly team who are happy to go that extra mile is one of the reasons Odette continues to return
“From the moment we arrive at Mercedes we are greeted with a smile, a wide range of refreshments, comfortable waiting areas and friendly, respectful and caring staff”, Odette comments. “My husband and I have purchased two cars from Mercedes and are extremely happy with their high quality performance. The quality and range of the cars at Mercedes-Benz South West is excellent however Plymouth Mercedes is about much more than cars.”
“All the staff are highly professional, immaculately presented, welcoming and thorough. Nothing is too much trouble for them. We look forward to our visits (to Mercedes-Benz of Plymouth) as we feel valued and know our cars will receive first class treatment and that all our needs will be taken care of. Visiting Mercedes feels like being amongst family and friends with the added touch of luxury and high quality care.”
Julio has also let us know how happy he was when recently dealing with the Mercedes-Benz South West Online team, “The customer service was excellent, each employee made sure that I was getting the correct service. Mark made sure that I was happy with the contract documents and Joe made sure that I was receiving updates of the delivery and that the Supagard was done correctly. I recommend (Mercedes-Benz South West Online) to anyone who loves Mercedes.”
We love hearing about your experiences with Mercedes-Benz South West, if you have any customer feedback for our teams please let us know using the form below: