We’re working hard to improve our Collection and Delivery Service for our customers. Innovation is a founding principle of Mercedes-Benz, and in these challenging times we need to adapt and change our ways of serving our customers as quickly as possible in order to continue providing the very best care. With this in mind, we’re looking at all of the areas of our business to see how we can react to government advice in the most positive way for our customers.
Collection and Delivery Service
We’re ramping up our Collection and Delivery Service to minimize the need for you to visit our dealerships to receive an outstanding Mercedes-Benz experience.
If you choose to take advantage of our Collection & Delivery Service you will benefit from:
- A full deep clean & sanitize of your vehicle including steering wheel covers
- A pre-visit call to arrange a convenient date & time
- Collection and delivery from/to your home or workplace
- Handover of keys from a safe distance with our employees wearing protective gloves at all time
Our sales and service teams are keen to help you as much as possible over the phone, and are using all of the technological tools at their disposal in order to do so effectively including sharing photos and videos digitally.
Our website is full of information about our latest models, as well as information about servicing, and our Approved Used search which allows you to compare and contrast models easily from the comfort of your own home. If you have some extra time on your hands, our News pages also hold a wealth of information on the latest products, advice on buying a car and interesting updates in the world of Mercedes-Benz.
Another great way to keep in touch with us and hear the latest news is to sign up to our email newsletter. We need to communicate with our customers now more than ever, and signing up to receive emails is the best way to guarantee hearing the latest news from us. We will also be communicating via social media, so please follow us on Facebook, Instagram, Twitter or LinkedIn for all the updates.
We’re on hand to make sure that we’re working for you during this uncertain period. If you’re considering a trip to our dealerships, please do call us beforehand to see if there’s a way that we can help you without an in-person visit. Our sales and service teams will be happy to help in all situations.
We look forward to hearing from you soon whether that be virtually, at your home or workplace, or in-person at our dealerships.