Golden Customer Service that’s Fit for Royalty

Mercedes-Benz South West has put customer service at the centre of its ethos from day one, a fact which has been recognised by a ‘gold standard’ 4.6/5.0 on the trusted, independent customer review site Feefo, for the second year running.

Purchasing a Mercedes is about much more than your beautiful new car, it’s about the whole experience; which is why we’re investing heavily in providing outstanding customer care at all levels of our business. “The first time I walked into Mercedes-Benz of Exeter I was treated like a queen. A beautiful car is one thing, but without great customer service it’s not the complete package” says satisfied customer, Laura Biddel.

Luke Yetman, our Sales Director, agrees “Building great customer service takes time and investment, but your customers are your business. That’s why we look after ours like royalty. That’s exactly how customer service should be and it’s what we aspire to offer to all our customers, as standard.” By investing in customer-centred staff training and quality control measures, Mercedes-Benz South West is dedicated to providing an exceptional experience for our customers.

“The experience from ordering to collecting and the famous cloth reveal with our own plates on, to the regular phone calls and emails and just recently the first service [has been] amazing. [We are] definitely in love with the whole package.”
Mr & Mrs Taylor

Our newly appointed Aftersales Director, Lee Nash, commented “When buying from a world-class brand, our customers quite rightly expect a world-class service, not only through the purchase of their vehicle, but also throughout their ownership.” It is this ongoing commitment to customer care that has lead Mercedes-Benz South West to achieve a 91% loyalty score for the year so far.

“Awesome service. The team make you feel welcome as soon as you walk in. Nothing is too much hassle. The team is very helpful and don’t hold back on delivering you the perfect car. Definitely found my forever car company and dealership.”
Mrs Claridge – Feefo

While Brexit and a sluggish global economy have created uncertainty for businesses and consumers alike, the motor industry remains important in helping to maintain the UK’s prosperity. The Society of Motor Manufacturers and Traders reports that the industry contributes £82 billion to the UK economy. But to steer through the current conditions, Luke says businesses must put their customers first: “It’s essential for us to put our customers first so that we become their first choice for purchasing their vehicle. Customers deserve the best service and that’s what Mercedes-Benz South West provides.”

If you’d like to feel like royalty when purchasing your next car, visit your local Mercedes-Benz South West dealership and speak to our friendly and knowledgeable product experts to learn more about what we can do for you.

Our Customer Service specialists are on hand to make sure that we have provided you with the best service. If there is anything else that you need from us, please contact our customer service team.