For the second year running Mercedes-Benz South West has won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
The Feefo Trusted Service award is given only to businesses that use Feefo to collect genuine customer reviews and insights. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly valued badge of approval, this accreditation remains unique, as it is based purely on interactions with real customers.
“Staff were courteous and efficient on the phone and in the dealership. Covid safety measures were in place. A pleasing and reassuring experience.” ★★★★★ – Mr Rice
Through adversity our expert customer service team at Mercedes-Benz South West have continued to provide the highest level of service possible and ensure peace of mind for our customers during a time of change. Achieving Platinum status again is a true reflection of their commitment to our customers.
“Buying a car during a pandemic was made much easier by all the careful protocols that were in place and Ben was most helpful with the whole process from initial visit. Being able to test drive my car & final purchase was 10/10 from me” ★★★★★ – Mrs Tompkins
Congratulating Mercedes-Benz South West on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.
If you would like to experience outstanding customer care during your next car purchase or service, contact your local dealership.
Our Customer Service specialists are on hand to make sure that we have provided you with the best service. If there is anything else that you need from us, please contact our customer service team.