To coordinate the day to day operations of the Site 5 Bodyshop and consistently exceeds customer expectations. Maintains standards in line with the business needs & franchise contract.
Salary: £19,000 per annum + bonus
Job Scope
- To liaise with CWC sites to book and prioritise wheel & smart repairs through the Site 5 Bodyshop
- To complete all administration for the Site 5 Bodyshop including preparing and filing of job sheets and invoicing etc
- To work with Logistics department to plan movement of vehicles & wheels between CWC sites
Key Accountabilities & Responsibilities
- Communicates the Mercedes-Benz culture of quality and excellence
- Drives efficiencies within the Site 5 Bodyshop & Logistics department
- Liaises with staff CWC sites – including Managers – to book and prioritise jobs through the Site 5 Bodyshop
- Submit & manage the ‘Transit Claims’ in line with procedure
- Handles all administration relating to the Site 5 Bodyshop
- Processes and validates external supplier costs
- Assists technicians with stock control
- Assists Logistics department with controlling the movement of vehicles & wheels between CWC sites
- Delivers consistently high standards of accuracy and quality in completion of information
- Completes the booking and administration of training and development
- Communicates clearly, regularly and promptly with colleagues across all business areas
- Identifies training and development needs for self as part of the performance management process
- Ensures all areas of Health & Safety operate effectively and within the requirements of the law
- Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
Knowledge & Specific Job Skills
- Able to communicate with
- High level of computer skills
- Good telephone and interpersonal skills
- Must be accurate and show attention to detail
CORE MBSW BEHAVIOURS
Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions