Efficient delivery of customer and company vehicles, consistently exceed customer expectations and delivers and maintains high standards in line with the business needs & franchise contract.
Job Scope
- Responsible for the efficient delivery of customer and company vehicles
Key Accountabilities & Responsibilities
- Promotes the Mercedes-Benz culture of quality and excellence
- Works in line with the company & Mercedes-Benz standards and processes
- Ensures customer vehicles are delivered in a timely manner
- Effectively liaises with relevant departments across the business
- Gives customer focus priority throughout the business
- Communicates and develops strong personal relationships with customers to deliver a high level of service
- Ensures that all customer complaints are referred the relevant line manager
- Provide assistance in all areas of the business as required
- Identifies training and development needs for self as part of the performance management process
- Ensures all areas of Health & Safety operate effectively and within the requirements of the law
- Ensures all capital outlay is approved by their line manager
Knowledge & Specific Job Skills
- Clean driving licence
- Good interpersonal skills
CORE MBSW BEHAVIOURS
Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions