Efficient delivery of customer and company vehicles, consistently exceed customer expectations and delivers and maintains high standards in line with the business needs & franchise contract.

Job Scope

  • Responsible for the efficient delivery of customer and company vehicles

Key Accountabilities & Responsibilities

  • Promotes the Mercedes-Benz culture of quality and excellence
  • Works in line with the company & Mercedes-Benz standards and processes
  • Ensures customer vehicles are delivered in a timely manner
  • Effectively liaises with relevant departments across the business
  • Gives customer focus priority throughout the business
  • Communicates and develops strong personal relationships with customers to deliver a high level of service
  • Ensures that all customer complaints are referred the relevant line manager
  • Provide assistance in all areas of the business as required
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Ensures all capital outlay is approved by their line manager

Knowledge & Specific Job Skills

  • Clean driving licence
  • Good interpersonal skills

Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions