Directly promotes sales to meet business targets, consistently exceeds customer expectations while maintaining standards in line with the business needs as well as the franchise contract. 

Salary: £18,360 OTE £27,360

Job Scope:

  • Engages with customers from all facets of the business to promote loyalty to City West Country and Mercedes-Benz
  • KPI’s – Sales Lead Referrals, Mercedes-me Connections and Activations, End of Finance Contract Reviews and Returns, Service Plan Sales, Orphan Customer Engagement
  • Follows the City West Country Customer Journey

Key Accountabilities & Responsibilities

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Deliver KPI’s in line with the company standards and processes
  • Participates in planning & working promotions and campaigns to promote customer loyalty
  • Communicates and develops strong personal relationships with customers
  • Communicates customer expectations/requirements to management
  • Offers sound advice and product knowledge to customers on vehicles, prices, specifications and technical data
  • Uses knowledge of the products and services on offer to build customer value
  • Assesses Finance return cars and conducts technical appraisals in collaboration with the Used Car Buyer and Transaction Manager
  • Completes vehicle familiarisation drives and demonstrates vehicle controls to all customers
  • Promotes sales and service packages/bolt ons in line with FCA requirements
  • Makes an appropriate referral to a Transaction Manager when a customer conversation results in a sales lead
  • Makes an appropriate referral to a Service Team Manager for any service requirements
  • Refers any customer complaints to the relevant line manager immediately
  • Concludes duties in a professional manner and with the best interest of the company
  • Organises all administrative aspects of the role in line with the customers expectation
  • Provides the customer with contacts in other departments to support the overall customer experience
  • Reviews customer satisfaction and implements improvements
  • Communicates clearly, regularly and promptly with the customer, their line manager and colleagues
  • Identifies training and development needs as part of the performance management process
  • Ensures all processes are effective and in line with the company & franchise requirements
  • Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
  • Ensures all capital outlay is authorised by their line manager or a director

 

CORE MBSW BEHAVIOURS 
Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions

Application Form

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