Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a Department Administrator to join our HR team, based in head office at our dealership in Marsh Barton, Exeter. The working hours for this position are Monday to Friday (08:00-17:00 or 08:30-17:30 with a 1 hour lunch break) a total of 40 hours per week.

What can we offer you?

  • 30 Days holiday (including bank holidays)
  • Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards


£20,000 per annum


  • Communicate the Mercedes-Benz culture of quality and excellence
  • Provide a high level of general administrative support to the HR department in line with employment legislation and the Company/Mercedes-Benz standards and processes
  • Ensure the confidentiality of all written and verbal communications is adhered to in accordance with GDPR and internal procedures
  • Administration of HR & Payroll systems including initial set up, password resets and access levels
  • Accurate maintenance of employee records through the company’s HR Systems including supporting the set up of new starters, amendments, leavers and scanning/uploading relevant documentation
  • Uploading and tracking the completion of monthly performance reviews
  • Administration of HR events, such as annual appraisals, disciplinary & capability and the associated documentation through the HR system
  • Carrying out ad hoc audits on employee data
  • Running regular reports through the HR and Payroll systems to ensure we have all documents required
  • Assist with putting together contract packs
  • Responsibility for producing the board pack for the monthly Director’s board meeting
  • Consolidation of payroll input to upload to the company’s external payroll provider and respond to basic payroll queries under the guidance of the Head of HR and HR Advisor
  • Provide any other administrative support as required
  • Support the vision of becoming a paperless environment

What’s required from you?

  • Previous experience in an administrative role
  • Demonstrable sound knowledge of Microsoft Excel, Word and PowerPoint
  • Strong organizational skills
  • A positive ‘can do’ outcome focused attitude and approach
  • Excellent communication skills
  • A pro-active approach to work and problem solving
  • A high level of personal integrity

Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions