Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a Direct Sales Administrator to join our site in Hill Barton, Exeter. The working hours for this position are Monday – Friday 08:30 – 17:30 with 1 hour for lunch.

What can we offer you?

  • 30 Days holiday (including bank holidays)
  • Commission Scheme
  • Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards
  • Employee of the month awards

Salary:

£22,000 (OTE £24,000)

Direct Sales Administrator Responsibilities:

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Provides administrative support to the sales team in line with the company and Mercedes-Benz standards and processes
  • Promotes companies culture of excelling in the customer experience and journey
  • Enhances and uses digital means to improve customer journey
  • Prepares month end analysis of all month end sales invoices and files necessary documentation
  • Completes taxation forms for applications and refunds, raising cheques for sign off as required
  • Processes all requests for vehicles to be transferred, ensuring completion of all necessary documentation
  • Ensures all vehicles are removed from stock list and any necessary payments received
  • Completes stock maintenance records for the consignment of stock vehicles
  • Monitors all vehicle deliveries, update stock records and track confirmed orders
  • Communicates clearly, regularly and promptly with internal colleagues across all business areas
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Handles all internal and external customers and suppliers with courtesy and ensures the Mercedes Benz Experience is delivered at all times
  • Ensures all capital outlay is authorised by their line manager or a director

What’s required from you?

  • Previous experience within the Motor industry
  • High level of computer skills including Microsoft office software (Excel and Word)
  • Must be accurate and show attention to detail
  • Good telephone and interpersonal skills

CORE MBSW BEHAVIOURS 

Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits

Customer Service – Focuses on the needs of customers to improve service and sales

Planning & Organising –  Sets clear goals and targets for the team

Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions

Teamwork & Coaching – Ensures team work together to deliver results

Motivation – Initiates action with a ‘can do’, ‘will do’ approach for self and others

Leadership – Communicates and engages others effectively to deliver results