Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 560 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a Sales Administrator at our site in Exeter. Within this role the successful candidate will be responsible for vehicle administration by providing support to the sales team and always maintaining the standards within line of the business needs whilst exceeding customer expectations.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Provides administrative support to the sales team in line with the company and Mercedes-Benz standards and processes
  • Prepares month end analysis of all month end sales invoices and files necessary documentation
  • Completes taxation forms for applications and refunds, raising cheques for sign off as required
  • Processes all requests for vehicles to be transferred, ensuring completion of all necessary documentation
  • Ensures all vehicles are removed from stock list and any necessary payments received
  • Completes stock maintenance records for the consignment of stock vehicles
  • Monitors all vehicle deliveries, update stock records and track confirmed orders
  • Communicates clearly, regularly and promptly with internal colleagues across all business areas
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Handles all internal and external customers and suppliers with courtesy and ensures the Mercedes Benz Experience is delivered at all times
  • Ensures all capital outlay is authorised by their line manager or a director

KNOWLEDGE & SPECIFIC JOB SKILLS

  • Previous experience within the Motor industry would be desirable but not essential
  • High level of computer skills including Microsoft office software (Excel and Word)
  • Must be accurate and show attention to detail
  • Good telephone and interpersonal skills

 

CORE MBSW BEHAVIOURS 
Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions