Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.
We are currently looking for a Star Expert at our site in Exeter. The working hours for this position total 42.5 hours per week on a rota basis and will include weekend working.
The successful candidate will be promoting and delivering sales of our Mercedes-Benz products to meet business targets, exceeding customer expectations and always maintaining the standards within line of the business needs.
What can we offer you?
- 30 Days holiday (including bank holidays)
- Bonus scheme
- Company Car or Opting into our Car Benefit Scheme
- Scottish Widows Pension Scheme
- Employee Assistance Programme
- Life Assurance
- Excellent training and support
- Career progression
- Cycle to work scheme
- Eye care vouchers
- Long Service awards
Salary:
£18,360 + Commission (OTE £37,000)
Star Expert Responsibilities:
- Communicates the Mercedes- Benz culture of quality and excellence
- Deliver sales in line with the company standards and processes
- Participates in planning & working sales campaigns and promotions
- Communicates and develops strong personal relationships with customers
- Communicates customers expectations/requirements to the transaction and sales managers
- Offers sound advice and product knowledge to customers on vehicles, prices, specifications and technical data
- Uses knowledge of the competition to highlight advantages to customers
- Assesses used cars and conducts technical appraisals on part exchange vehicles
- Completes test drives and evaluates/communicates results to line manager
- Promotes sales and service packages/bolt ons in line with FSA requirements
- Makes an appropriate introduction of the Transaction Manager within the Sales Process
- Concludes sales in a professional manner and with the best interest of the company
- Ensure that vehicles are ready for handover as per an agreed schedule
- Undertake final checks of vehicle to ensure quality of preparation is in accordance with required standard
- Organises all administrative aspects of the transaction and ensure all documentation has been prepared and is available at the time of handover
- Undertake vehicle handover, in line with company policy ensuring the customer is fully aware of vehicle specification and has received & handed over all relevant documentation
- Provides the customer with contacts in other departments to support the overall customer experience
- During the vehicle purchase maintains and co- ordinates the service to the customer across all departments
- Reviews customer satisfaction and implements improvements
- Communicates clearly, regularly and promptly with the customer, their line manager and colleagues
- Identifies training and development needs as part of the performance management process
- Ensures all processes are effective pre & post delivery in line with the company & franchise requirements
- Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
- Ensures all capital outlay is authorised by their line manager or a director
What’s required from you?
- Demonstrates their enthusiasm and passion for selling the Mercedes-Benz & smart brands within the Motor Industry
- Is highly motivated, articulate and communicates effectively
- Has sound knowledge of product and is trained in sales
- Previous experience within motor trade sales
- Enjoys exceeding customer expectation