Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a Star Expert at our site in Exeter. The working hours for this position total 42.5 hours per week on a rota basis and will include weekend working.

The successful candidate will be promoting and delivering sales of our Mercedes-Benz products to meet business targets, exceeding customer expectations and always maintaining the standards within line of the business needs.

What can we offer you?

  • 30 Days holiday (including bank holidays)
  • Bonus scheme
  • Company Car or Opting into our Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards

Salary:

£18,360 + Commission (OTE £37,000)

Star Expert Responsibilities:

  • Communicates the Mercedes- Benz culture of quality and excellence
  • Deliver sales in line with the company standards and processes
  • Participates in planning & working sales campaigns and promotions
  • Communicates and develops strong personal relationships with customers
  • Communicates customers expectations/requirements to the transaction and sales managers
  • Offers sound advice and product knowledge to customers on vehicles, prices, specifications and technical data
  • Uses knowledge of the competition to highlight advantages to customers
  • Assesses used cars and conducts technical appraisals on part exchange vehicles
  • Completes test drives and evaluates/communicates results to line manager
  • Promotes sales and service packages/bolt ons in line with FSA requirements
  • Makes an appropriate introduction of the Transaction Manager within the Sales Process
  • Concludes sales in a professional manner and with the best interest of the company
  • Ensure that vehicles are ready for handover as per an agreed schedule
  • Undertake final checks of vehicle to ensure quality of preparation is in accordance with required standard
  • Organises all administrative aspects of the transaction and ensure all documentation has been prepared and is available at the time of handover
  • Undertake vehicle handover, in line with company policy ensuring the customer is fully aware of vehicle specification and has received & handed over all relevant documentation
  • Provides the customer with contacts in other departments to support the overall customer experience
  • During the vehicle purchase maintains and co- ordinates the service to the customer across all departments
  • Reviews customer satisfaction and implements improvements
  • Communicates clearly, regularly and promptly with the customer, their line manager and colleagues
  • Identifies training and development needs as part of the performance management process
  • Ensures all processes are effective pre & post delivery in line with the company & franchise requirements
  • Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
  • Ensures all capital outlay is authorised by their line manager or a director

What’s required from you?

  • Demonstrates their enthusiasm and passion for selling the Mercedes-Benz & smart brands within the Motor Industry
  • Is highly motivated, articulate and communicates effectively
  • Has sound knowledge of product and is trained in sales
  • Previous experience within motor trade sales
  • Enjoys exceeding customer expectation