Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 560 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a part time Host/Receptionist at our site in Taunton. Working hours include Wednesday to Friday 09:00-18:00, alternate Saturday’s 08:00-17:00 and 3 in 4 Sunday’s per month 10:00-16:00, a total of 34.25 hours per week.

Within this role the successful candidate will be giving the highest level of customer care and satisfaction, ensuring customers and visitors receive an immediate and courteous welcome. And, to also ensure all customers are directed to the relevant sales executive and that their details are correctly put into the Host Module – emphasis is on ensuring a seamless interaction between the sales team and customer.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Provides ‘meet’ and ‘greet’ support for the sales department, and all other departments when necessary
  • Approaches & welcomes all visitors in a friendly and open manner
  • Personally establishes contact between customers and an appropriate member of staff
  • Provides administrative support to the sales department in line with the company and Mercedes-Benz standards and processes
  • Delivers consistently high standards of accuracy and quality in the completion of information
  • Communicates and develops strong personnel relationships with customers
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives

KNOWLEDGE & SPECIFIC JOB SKILLS

  • Competent IT skills
  • Excellent customer service experience and interpersonal skills
  • Must be accurate and show attention to detail
  • Excellent ability to work under pressure
  • Flexibility in dealing with varying workloads and tasks
  • Strong sense of initiative

CORE MBSW BEHAVIOURS 
Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions