Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a HR Apprentice at our site in Exeter. The working hours for this position are Monday to Friday 08.00 – 17.00 / 08.30 – 17.30 with 1 hour lunch. This position is predominantly based within our Exeter head office with the occasional need to travel to our other sites within the market area.

The successful candidate will have an asperation to work within the HR function and provide administrative support to the Human Resource department while attaining their CIPD Level 3 in Human Resources – this will be supported by Mercedes-Benz South West and involve attending college one day per week.

What can we offer you?

  • 30 Days holiday (including bank holidays)
  • Bonus scheme
  • Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards


£4.30 per hour

HR Apprentice Responsibilities:

  • Providing administrative support to the HR department in line with the Company, employment legislation and Mercedes-Benz standards and processes
  • To administer the processes for new starters, leavers and to assist with all documentation in line with current legislation (offer letters, contracts of employment, variations in terms & conditions, references etc).
  • To support the monitoring of sickness absence, including running monthly reports
  • Sort and distribute incoming and outgoing post
  • Ensure messages are taken accurately and passed to the relevant person
  • Liaising with the Payroll department
  • Build strong working relationships with internal and external customers
  • Attend any investigation/disciplinary/grievance and appeal meetings as minute taker as and when required to obtain experience
  • Administration relating to appraisals, capability, probationary reviews and exit interviews
  • Supporting the induction of new employees and ensure the process is properly administered
  • Maintaining and monitoring the HR database and other platforms and ensuring they are up to date and accurate
  • Providing reports or statistical data when requested
  • Assisting with the implementation, maintenance and administration of the HR systems and HR policies
  • Accurate and timely input of data relevant HR systems and other HR databases as appropriate
  • Maintain accurate filing systems for all records generated within the HR department
  • Organise meetings as requested by members of the HR team, ensuring participants are invited, apologies collated, venues arranged for agenda and relevant papers circulated in a timely manner
  • Support in organising training and development programmes internally and externally arranging the logistics associated with this
  • Assist in the maintenance of Health and Safety online employee records and relevant training
  • To provide a range of administrative support functions to the HR team
  • Maintain records for annual appraisals and monthly performance reviews
  • Undertake any other duties and tasks as reasonably required to ensure the successful operation of the HR/Payroll team
  • To treat all individuals with dignity and respect
  • Communicate the Mercedes-Benz culture of quality and excellence
  • Communicate clearly, regularly and promptly with colleagues across all business areas
  • Communicate any issues or problems to the department, managers and the director team when required
  • Deliver consistently high standards of accuracy and quality in completion of information

Desired skills

  • Sound experience of using Microsoft Outlook, Word, and Excel; working knowledge of Microsoft PowerPoint
  • An understanding of the core principles of GDPR, Data Protection Act 1998 and the practical application of these principles in relation to personal and sensitive personal data
  • Numeracy and excellent communication skills, both written and verbal

Personal qualities

  • To be flexible and work well under pressure with regularly changing priorities
  • Good application of empathy and assertiveness dependent on the situation
  • Ability to learn quickly
  • Enthusiasm to learn the administration role required to support an ever evolving HR department within Mercedes-Benz South West

What’s required from you?

  • 5 GCSE’s A-C or equivalent qualification (including English and Maths)
  • Sound experience of using Microsoft Outlook, Word, and Excel; working knowledge of Microsoft PowerPoint
  • Organised approach to work
  • Ability to work in a changing environment
  • Good verbal and written communication
  • Excellent relationship building and communication skills
  • Strong attention to detail and work ethic
  • A passion for HR and desire to grow your career in this field

Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions