Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for an IT Support Technician at our site in Exeter. Within the role you will be responsible for providing support to the business information system and its users. The working hours for this position are Monday to Friday 08:00-17:00. This role will require occasional travel to our sites through out the South West (Truro, Plymouth, Exeter & Taunton) a vehicle is provided for the use of travelling to sites.

What can we offer you?

  • 30 Days holiday (including bank holidays)
  • The option to opt into our Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards
  • Employee of the month awards


Depending on Experience

IT Support Technician Responsibilities:

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Provides IT support in line with the company and Mercedes-Benz standards and processes
  • Provide first point of contact for user and system issues
  • Provide assistance where able and appropriate; reports back to line manager for further guidance if necessary
  • Works with line manager to provide an increasing amount of support to the business
  • Maintains technical knowledge in order to support colleagues and business systems
  • Communicates relevant IT expertise to colleagues to influence the business
  • Assists in ensuring that the company maintains legal standards for licensing and software use
  • Provides point of contact for IT suppliers
  • Delivers a high level of customer service across the business
  • Communicates and develops strong personal relationships with customers
  • Communicates clearly, regularly and promptly with colleagues across all business area
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Ensures all capital outlay is authorised by their line manager or a director

What’s required from you?

  • Previous experience in a similar role
  • Previous experience of customer support and customer training
  • Competent IT skills
  • Conscientious and logical thinker
  • Communication skills at all levels
  • Professional manner
  • Ability to pick up and retain new skills and knowledge quickly

Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions