Provide support to the Sales team (corporate and local) and consistently exceeds customer expectations. Maintains standards in line with the business needs & franchise contract.
Salary: (£16,000k – £16,287 per annum)
Job Scope
- Responsible for vehicle administration of the Mercedes-Benz & smart franchises
- KPI’s – Sales targets & customer feedback via the Mercedes-Benz/smart CSI systems
Key Accountabilities & Responsibilities
- Communicates the Mercedes-Benz culture of quality and excellence
- Provides administrative support to the sales team in line with the company and Mercedes-Benz standards and processes
- Processes all requests for vehicles to be transferred, ensuring completion of all necessary documentation
- Ensures all vehicles are removed from stock list and any necessary payments received
- Completes stock maintenance records for the consignment of stock vehicles
- Monitors all vehicle deliveries, update stock records and track confirmed orders
- Communicates clearly, regularly and promptly with internal colleagues across all business areas
- Identifies training and development needs for self as part of the performance management process
- Ensures all areas of Health & Safety operate effectively and within the requirements of the law
- Handles all internal and external customers and suppliers with courtesy and ensures the Mercedes Benz Experience is delivered at all times
- Ensures all capital outlay is authorised by their line manager or a director
Knowledge & Specific Job Skills
- Previous experience within the Motor industry is not necessary as all training will be provided
- Good level of computer skills including Microsoft office software (Excel and Word) would be an advantage
- Must be accurate and show attention to detail
- Good telephone and interpersonal skills
CORE MBSW BEHAVIOURS
Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly build rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions