Provide support to the Sales team (corporate and local) and consistently exceeds customer expectations. Maintains standards in line with the business needs & franchise contract.

Salary: (£16,000k – £16,287 per annum)

Job Scope

  • Responsible for vehicle administration of the Mercedes-Benz & smart franchises
  • KPI’s – Sales targets & customer feedback via the Mercedes-Benz/smart CSI systems

Key Accountabilities & Responsibilities

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Provides administrative support to the sales team in line with the company and Mercedes-Benz standards and processes
  • Processes all requests for vehicles to be transferred, ensuring completion of all necessary documentation
  • Ensures all vehicles are removed from stock list and any necessary payments received
  • Completes stock maintenance records for the consignment of stock vehicles
  • Monitors all vehicle deliveries, update stock records and track confirmed orders
  • Communicates clearly, regularly and promptly with internal colleagues across all business areas
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Handles all internal and external customers and suppliers with courtesy and ensures the Mercedes Benz Experience is delivered at all times
  • Ensures all capital outlay is authorised by their line manager or a director

Knowledge & Specific Job Skills

  • Previous experience within the Motor industry is not necessary as all training will be provided
  • Good level of computer skills including Microsoft office software (Excel and Word) would be an advantage
  • Must be accurate and show attention to detail
  • Good telephone and interpersonal skills

CORE MBSW BEHAVIOURS 
Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly build rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions