Providing on-site and mobile service and remedial work support for customer vehicles and equipment. To provide service outside normal working hours. To carry out all services & rectification work in a professional way.

To identify areas of opportunity through VHC and vehicle examination to upsell additional products and services. Consistently exceeds customer expectations. Ensure that all standard processes are adhered to in line with the business needs & franchise contract.

Job Scope

  • Carry out other duties which may or may not be related to the job, as reasonably requested by management
  • Complete the necessary documentation associated with work completed
  • Keep company provided equipment in good serviceable condition
  • Always adhere to strict Health, Safety & Environmental Policies / Regulations when performing work
  • Responsible for carrying out all service and rectification work in a professional way

Key Accountabilities & Responsibilities

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Performs all maintenance services in line with the company and Mercedes-Benz standards and processes
  • Completes a comprehensive diagnosis and repair job sheet
  • Carries out all repair work using all available workshop information systems necessary to store vehicle system functions
  • Advises Service Team Manager of any additional work required
  • Completes final documentation for invoicing
  • Ensures protection, cleaning and care of customer vehicle
  • Meets business standards of fix first visit
  • Provides a high level of technical expertise to deliver a high level of service
  • Communicates and develops strong professional relationships with customers to deliver a high level of service
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law

Knowledge & Specific Job Skills

  • Proficient fault finding / diagnostic skills
  • Computer literate and able to operate Windows based programs
  • A high level of accuracy and attention to detail
  • Must be able to communicate both verbally and in writing at all levels
  • Good customer facing skills
  • Ability to plan and prioritise effectively and work within tight deadlines
  • Ability to remain calm under pressure
  • Must be able to work safely unsupervised and use own initiative
  • Previous experience within the Motor industry

Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions

Application Form

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