Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a Local Business Development Manager at our site in Plymouth. The working hours for this position are Monday to Friday 08:00-18:00. Within this role the successful candidate will be building and maintaining a client base and supporting the retail sales team.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

  • Deliver sales in line with the company and standards and processes
  • Administers all finance and insurance products in line with the company and Mercedes- Benz standards and processes in addition to statutory requirements
  • Communicates the Mercedes- Benz culture of quality and excellence
  • Communicates with our marketing team to ensure vehicle information, specification and pricing is up to date
  • Communicates and develops strong personal relationships with customers and business partners
  • Offers sound advice and product knowledge to customers on vehicles, prices, specifications and technical data
  • Assesses used cars and conducts technical appraisals on part exchange vehicles
  • Manage all customer leads to point of sale and delivery
  • Run an efficient contact management diary, ensuring all leads are maximised
  • Concludes sales in a professional manner and with the best interest of the company
  • Maintain accurate information of customer database within franchise and legal guidelines
  • Organises all administrative aspects of the transaction in line with the customers expectation
  • Provides the customer with contacts in other departments to support the overall customer experience
  • Reviews customer satisfaction and implements improvements
  • Communicates clearly, regularly and promptly with the customer, their line manager and colleagues
  • Identifies training and development needs as part of the performance management process
  • Ensures all processes are effective pre & post delivery in line with the company & franchise requirements
  • Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
  • Ensures all capital outlay is authorised by their line manager or a director

KNOWLEDGE & SPECIFIC JOB SKILLS

  • Previous experience within the motor trade is desirable but not essential
  • Demonstrates their enthusiasm and passion for selling within the Motor Industry
  • Is highly motivated, articulate and communicates effectively
  • Has sound knowledge of product and is trained in sales
  • Enjoys exceeding customer expectation
  • Has an understanding of finance products

CORE MBSW BEHAVIOURS 
Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions