Ensures the efficient operation of the Logistics team, consistently exceeds customer expectations and ensure that all standard processes are adhered to in line with the business needs & franchise contract.
Salary: (£20,028, OTE £24,628)
Job Scope
- Responsible for loading of deliveries in line with required volume
- Responsible for allocating best suited drivers to deliveries
- Ensure deliveries are made in most cost efficient way including use of hire cars and outside carriers
Key Accountabilities & Responsibilities
- Communicates the Mercedes-Benz culture of quality and excellence
- Supervises the logistics operation in line with the company and Mercedes-Benz standards and processes
- Efficiently manages resources to deliver quality service on time and economically
- Ensures drivers operate to schedule and meet customer expectations
- Communicates and influences colleagues across all business areas
- Effectively liaises with relevant departments across the business
- Gives customer focus priority throughout the delivery operation
- Ensures that the sales department & customer are fully informed of any changes to delivery schedule
- Meets with the Logistics Manager to review performance and suggest improvements
- Identifies training and development needs for self and team as part of the performance management process
- Ensures all capital outlay is approved by their line manager or a director
- Ensures driver expenses are submitted in line with allowances to the accounts department on a daily basis
- Ensures drivers hours are checked daily and submitted to payroll monthly
Knowledge & Specific Job Skills
- Previous experience within a logistics environment
- Experience of a customer focussed environment
- Admin and IT Skills
CORE MBSW BEHAVIOURS
Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions