Ensures the efficient operation of the Logistics team, consistently exceeds customer expectations and ensure that all standard processes are adhered to in line with the business needs & franchise contract.

Salary: (£20,028, OTE £24,628)

Job Scope

  • Responsible for loading of deliveries in line with required volume
  • Responsible for allocating best suited drivers to deliveries
  • Ensure deliveries are made in most cost efficient way including use of hire cars and outside carriers

Key Accountabilities & Responsibilities

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Supervises the logistics operation in line with the company and Mercedes-Benz standards and processes
  • Efficiently manages resources to deliver quality service on time and economically
  • Ensures drivers operate to schedule and meet customer expectations
  • Communicates and influences colleagues across all business areas
  • Effectively liaises with relevant departments across the business
  • Gives customer focus priority throughout the delivery operation
  • Ensures that the sales department & customer are fully informed of any changes to delivery schedule
  • Meets with the Logistics Manager to review performance and suggest improvements
  • Identifies training and development needs for self and team as part of the performance management process
  • Ensures all capital outlay is approved by their line manager or a director
  • Ensures driver expenses are submitted in line with allowances to the accounts department on a daily basis
  • Ensures drivers hours are checked daily and submitted to payroll monthly

Knowledge & Specific Job Skills

  • Previous experience within a logistics environment
  • Experience of a customer focussed environment
  • Admin and IT Skills

Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions