Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.
We are currently looking for a MOT Tester/Technician to join our team in Taunton. This position is full time working Monday to Friday 08:30-17:00 with a 30 minute lunch break. The successful candidate will be solely responsible for carrying out MOT tests and other services & rectification work as and when required.
What can we offer you?
- 30 Days holiday (including bank holidays)
- Bonus scheme
- Car Benefit Scheme
- Scottish Widows Pension Scheme
- Employee Assistance Programme
- Life Assurance
- Excellent training and support
- Career progression
- Cycle to work scheme
- Eye care vouchers
- Long Service awards
Salary:
£23,000 to £24,000
MOT Tester/Technician Responsibilities:
- Communicates the Mercedes-Benz culture of quality and excellence
- Performs all maintenance services in line with the company and Mercedes-Benz standards and processes
- Completes a comprehensive diagnosis and repair job sheet
- Carries out all repair work using all available workshop information systems necessary to store vehicle system functions
- Advises Service Team Manager of any additional work required
- Carries out a final inspection and function tests on all complex repair work
- Completes final documentation for invoicing
- Ensures protection, cleaning and care of customer vehicle
- Meets business standards of fix first visit
- Provides a high level of technical expertise to deliver a high level of service
- Communicates and develops strong professional relationships with customers to deliver a high level of service
- Ensures that the service team manager is fully informed of any changes to costs and expected completion times
- Attends service meetings to improve service standards
- Identifies training and development needs for self as part of the performance management process
- Ensures all areas of Health & Safety operate effectively and within the requirements of the law
- Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
- Ensures all capital outlay is approved by their line manager or a director
What’s required from you?
- Previous experience within the Motor industry
- Certified technician
- Certified MOT tester
- Product knowledge
CORE MBSW BEHAVIOURS
Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions