Directly promotes sales to meet business targets, while consistently exceeding customer expectations and maintaining standards in line with the business needs as well as the franchise contract.

Salary: £18,360.00 (OTE £35.000)

Job Scope:

  • Responsible for sales of the Mercedes-Benz, smart brands & any other brands
  • KPI’s – sales targets, customer feedback via the Mercedes-Benz systems
  • Financial –delivering sales & generating income in line with annual budgets

Key Accountabilities & Responsibilities

  • Communicates the Mercedes- Benz culture of quality and excellence
  • Deliver sales in line with the company and Mercedes- Benz standards and processes
  • Participates in planning & working sales campaigns and promotions
  • Establish and maintain strong and loyal relationships with key business partners
  • Communicates and develops strong personal relationships with customers
  • Offers sound advice and product knowledge to customers on vehicles, prices, specifications and technical data
  • Uses knowledge of the competition to highlight advantages to customers
  • Concludes sales in a professional manner and with the best interest of the company
  • Displays effective time management and self efficiency to manage their own diary
  • Maintain accurate information of customer database within franchise and legal guidelines
  • Organises all administrative aspects of the transaction in line with the customers expectation
  • Communicates clearly and effectively with dedicated point of administration to ensure that the process runs efficiently in line with the customers’ expectations
  • Displays sound knowledge of the finance products available and also explains the benefits of each using TRACS to fully document all customer outcomes
  • Provides the customer with contacts in other departments to support the overall customer experience
  • Reviews customer satisfaction and implements improvements
  • Communicates clearly, regularly and promptly with the customer, their line manager and colleagues
  • Identifies training and development needs as part of the performance management process
  • Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
  • Ensures all capital outlay is authorised by their line manager or a director

Knowledge & Specific Job Skills

  • Demonstrates their enthusiasm and passion for selling the Mercedes-Benz & smart brands within the Motor Industry
  • Is highly motivated, articulate and communicates effectively
  • Has sound knowledge of product and is trained in sales
  • Enjoys exceeding customer expectations

CORE MBSW BEHAVIOURS 

Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions

Application Form

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