Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 560 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for an Online Sales Executive at our site in Hill Barton, Exeter. Within this role the successful candidate will be responsible for sales of the Mercedes-Benz, smart brands & any other brands. Dealing with online enquiries promptly and always exceeding customer expectations.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

  • Communicates the Mercedes- Benz culture of quality and excellence
  • Deliver sales in line with the company and Mercedes- Benz standards and processes
  • Participates in planning & working sales campaigns and promotions
  • Establish and maintain strong and loyal relationships with key business partners
  • Communicates and develops strong personal relationships with customers
  • Offers sound advice and product knowledge to customers on vehicles, prices, specifications and technical data
  • Uses knowledge of the competition to highlight advantages to customers
  • Concludes sales in a professional manner and with the best interest of the company
  • Displays effective time management and self efficiency to manage their own diary
  • Maintain accurate information of customer database within franchise and legal guidelines
  • Organises all administrative aspects of the transaction in line with the customers expectation
  • Communicates clearly and effectively with dedicated point of administration to ensure that the process runs efficiently in line with the customers’ expectations
  • Displays sound knowledge of the finance products available and also explains the benefits of each using TRACS to fully document all customer outcomes
  • Provides the customer with contacts in other departments to support the overall customer experience
  • Reviews customer satisfaction and implements improvements
  • Communicates clearly, regularly and promptly with the customer, their line manager and colleagues
  • Identifies training and development needs as part of the performance management process
  • Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
  • Ensures all capital outlay is authorised by their line manager or a director

KNOWLEDGE & SPECIFIC JOB SKILLS

  • Demonstrates their enthusiasm and passion for selling the Mercedes-Benz & smart brands within the Motor Industry
  • Is highly motivated, articulate and communicates effectively
  • Has sound knowledge of product and is trained in sales
  • Enjoys exceeding customer expectation

 

CORE MBSW BEHAVIOURS 

Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions