Oversees vehicle logistics, consistently exceeds customer expectations, photographs vehicles for advertising and upload onto the website and maintains standards in line with the business needs & franchise contract.

Job Scope:

  • Responsible for receipt of all vehicles
  • Oversees the process for the delivery of vehicles
  • Ensures the correct presentation of new & used vehicle stocks

Key Accountabilities & Responsibilities

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Manages the receipt of all vehicles in line with the company and Mercedes-Benz standards and processes
  • Inspect all vehicles, checks for damage and missing items, informing the sales manager of any issues
  • Vehicles tagged, labelled and details entered on to Kerridge including preparation lines
  • Manages vehicles process, ensures all required items are available, organises valet ensuring vehicle is ready for delivery.
  • Ensures dealer and inter group transfer vehicles are ready for collection to include keys and book pack
  • Liaises with the valet team, external bodyshop and tyre companies to ensure vehicles are ready for display in a timely manner
  • Ensures computer records are updated on all vehicles arriving / being swapped within the MA
  • Processes all requests for vehicles to be transferred, ensuring completion of all necessary documentation
  • Ensures all vehicles are removed from stock list and any necessary payments receivedMonitors progress of sold vehicles
  • Organises used vehicles display in line with company standards
  • Issues all external suppliers with authorised order numbers
  • Photograph vehicles and upload photos onto website
  • Ensures security at the compound is maintained and regularly checked
  • Provides assistance to the sales team as required
  • Communicates clearly, regularly and promptly with colleagues across all business areas
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Ensures all capital outlay is authorised by their line manager or a director

Knowledge & Specific Job Skills

  • Previous experience within the Motor industry
  • Competent level of computer skills
  • Good telephone and interpersonal skills

Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions