Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.
We are currently looking for a Showroom SE to join our sales team in Plymouth. This position will require flexibility with working hours as you will be working across all 7 days of the week on a rota, a total of 42.5 hours per week.
What is a Showroom SE?
Our showroom SE’s are responsible for dealing with walk-in enquiries and other in person interaction with customers i.e. appointed customer activity, physical contract reviews and handovers.
What can we offer you?
- 30 Days holiday (including bank holidays)
- Commission scheme
- Company Car or the option to opt into our Car Benefit Scheme
- Scottish Widows Pension Scheme
- Employee Assistance Programme
- Life Assurance
- Excellent training and support
- Career progression
- Cycle to work scheme
- Eye care vouchers
- Long Service awards
Salary:
£18,360 (OTE £37,000)
Showroom SE Responsibilities:
- Communicates the Mercedes-Benz culture of quality and excellence
- Deliver sales in line with the company standards and processes
- Participates in planning & working sales campaigns and promotions
- Ensures the showroom and used car display is always to the highest standards and in line with CWC expectations
- Communicates and develops strong personal relationships with customers
- Communicates customers’ expectations/requirements to the Transaction and Sales managers
- Works closely with the Transaction Manager and Digital SE to ensure a seamless customer journey from point of initial contact through to vehicle handover
- Offers sound advice and product knowledge to customers on vehicles, prices, specifications and technical data
- Telephone follow-up of ongoing enquiry in collaboration with the Transaction Manager and where appropriate revisit previous enquiry
- Conducts contract reviews
- Deals with end of finance contract vehicle hand backs
- Uses knowledge of the competition to highlight advantages to customers
- Assesses used cars and conducts technical appraisals on part-exchange vehicles
- Provides information to customers on their unaccompanied test drives and then evaluates/communicates results to line manager
- Arranges delivery for an unaccompanied home visit test drive when requested by the customer and then evaluates/communicates results to line manager
- Promotes sales and service packages/bolt-ons in line with FCA requirements
- Makes an appropriate introduction of the Transaction Manager within the Sales Process
- Concludes sales in a professional manner and with the best interest of the company and customer
- Ensures that vehicles are ready for handover as per an agreed schedule
- Undertakes final checks of vehicles to ensure quality of preparation is in accordance with required standard
- Organises all administrative aspects of the transaction and ensures all documentation has been prepared and is available at the time of handover
- Supports site teams and central administration with the progress of preparation, ensuring all agreements at point of order are fulfilled
- Undertakes vehicle handovers, in line with company policy, ensuring the customer is fully aware of vehicle specification and has received & handed over all relevant documentation
- Undertakes ‘click and collect’ appointed handovers
- Provides the customer with contacts in other departments to support the overall customer experience
- During the vehicle purchase, maintains and co-ordinates the service to the customer across all departments
- Reviews customer satisfaction and implements improvements
- Communicates clearly, regularly and promptly with the customer, their line manager and colleagues
- Identifies training and development needs as part of the performance management process
- Ensures all processes are effective pre & post delivery in line with the company & franchise requirements
- Ensures the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
- Ensures all capital outlay is authorised by their line manager or a director
What’s required from you?
- Demonstrates their enthusiasm and passion for selling the Mercedes-Benz & Smart brands within the Motor Industry
- Is highly motivated, articulate and communicates effectively
- Previous sales experience within the motor industry
- Previous experience in delivering a high level of customer service
- Enjoys exceeding customer expectations
CORE MBSW BEHAVIOURS
Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions