Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a Showroom SE to join our sales team in Plymouth. This position will require flexibility with working hours as you will be working across all 7 days of the week on a rota, a total of 42.5 hours per week.

What is a Showroom SE?

Our showroom SE’s are responsible for dealing with walk-in enquiries and other in person interaction with customers i.e. appointed customer activity, physical contract reviews and handovers.

What can we offer you?

  • 30 Days holiday (including bank holidays)
  • Commission scheme
  • Company Car or the option to opt into our Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards

Salary:

£18,360 (OTE £37,000)

Showroom SE Responsibilities:

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Deliver sales in line with the company standards and processes
  • Participates in planning & working sales campaigns and promotions
  • Ensures the showroom and used car display is always to the highest standards and in line with CWC expectations
  • Communicates and develops strong personal relationships with customers
  • Communicates customers’ expectations/requirements to the Transaction and Sales managers
  • Works closely with the Transaction Manager and Digital SE to ensure a seamless customer journey from point of initial contact through to vehicle handover
  • Offers sound advice and product knowledge to customers on vehicles, prices, specifications and technical data
  • Telephone follow-up of ongoing enquiry in collaboration with the Transaction Manager and where appropriate revisit previous enquiry
  • Conducts contract reviews
  • Deals with end of finance contract vehicle hand backs
  • Uses knowledge of the competition to highlight advantages to customers
  • Assesses used cars and conducts technical appraisals on part-exchange vehicles
  • Provides information to customers on their unaccompanied test drives and then evaluates/communicates results to line manager
  • Arranges delivery for an unaccompanied home visit test drive when requested by the customer and then evaluates/communicates results to line manager
  • Promotes sales and service packages/bolt-ons in line with FCA requirements
  • Makes an appropriate introduction of the Transaction Manager within the Sales Process
  • Concludes sales in a professional manner and with the best interest of the company and customer
  • Ensures that vehicles are ready for handover as per an agreed schedule
  • Undertakes final checks of vehicles to ensure quality of preparation is in accordance with required standard
  • Organises all administrative aspects of the transaction and ensures all documentation has been prepared and is available at the time of handover
  • Supports site teams and central administration with the progress of preparation, ensuring all agreements at point of order are fulfilled
  • Undertakes vehicle handovers, in line with company policy, ensuring the customer is fully aware of vehicle specification and has received & handed over all relevant documentation
  • Undertakes ‘click and collect’ appointed handovers
  • Provides the customer with contacts in other departments to support the overall customer experience
  • During the vehicle purchase, maintains and co-ordinates the service to the customer across all departments
  • Reviews customer satisfaction and implements improvements
  • Communicates clearly, regularly and promptly with the customer, their line manager and colleagues
  • Identifies training and development needs as part of the performance management process
  • Ensures all processes are effective pre & post delivery in line with the company & franchise requirements
  • Ensures the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
  • Ensures all capital outlay is authorised by their line manager or a director

What’s required from you?

  • Demonstrates their enthusiasm and passion for selling the Mercedes-Benz & Smart brands within the Motor Industry
  • Is highly motivated, articulate and communicates effectively
  • Previous sales experience within the motor industry
  • Previous experience in delivering a high level of customer service
  • Enjoys exceeding customer expectations

CORE MBSW BEHAVIOURS 
Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions