Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 560 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a Transaction Manager at our site in Plymouth. Within this role the successful candidate will be responsible for the transaction of new and use car business, assisting with training and development of Sales Executives as well as delivering sales and generating income inline with annual budgets within a team.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Administers all finance and insurance products in line with the company and Mercedes- Benz standards and processes in addition to statutory requirements
  • Provides support to the sales department by maximising the sale of customer finance, insurance, MBI and related products
  • Works with the sales team to develop incentives and development programmes to promote financial products and services
  • Provides managerial cover in the absence of the sales managers/ general sales manager
  • Provides cover and support to the sales team as required in all aspects of the sales process
  • Communicates promptly with the customer, sales managers, sales team and work colleagues
  • Communicates and develops strong personal relationships with customers to deliver a high level of service
  • Reviews customer satisfaction and implements improvements. Ensures that customer complaints are dealt with speedily and effectively
  • Ensure that the sales team are fully aware of all F & I and related products, including any special incentives on offer
  • Ensures that all financial processes linked to vehicle sale are operated in line with the business and Mercedes-Benz guidelines
  • Promotes a comprehensive range of additional Mercedes- Benz approved services including Breakdown Insurance, finance and leasing offers and service plans
  • Maintains effective sales information by ensuring all relevant marketing information is maintained on the customer/prospect database and that all Point of Sales is relevant, current and legal
  • Communicates and influences colleagues across all business areas
  • Takes ownership for continuous personal development to maintain and improve technical expertise
  • Identifies training & development needs as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Ensures all regulated activities are carried out in line with those procedures laid down by the FCA
  • Ensures the timely return of all information required to comply with those requirements laid down by the FCA, either directly to this governing body or to an appointed representative
  • Ensures all capital outlay is approved by their line manager or a director

KNOWLEDGE & SPECIFIC JOB SKILLS

  • Previous sales experience within the Motor industry
  • Experience of a customer focussed environment
  • Specialist knowledge of F&I and MBI and vehicle valuation
  • Administration & IT skills

CORE MBSW BEHAVIOURS 

Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions