To provide administrative support to the Sales Team, consistently exceeding customer expectations and maintaining standards in line with the business needs & franchise contract.

Job Scope:

  • Responsible for vehicle administration of the Mercedes-Benz & smart franchises
  • KPI’s – Sales targets & customer feedback via the Mercedes-Benz/smart CSI systems

Key Accountabilities & Responsibilities

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Provides administrative support to the sales team in line with the company and Mercedes-Benz standards and processes
  • Prepares month end analysis of all month end sales invoices and files necessary documentation
  • Completes taxation forms for applications and refunds, raising cheques for sign off as required
  • Processes all requests for vehicles to be transferred, ensuring completion of all necessary documentation
  • Ensures all vehicles are removed from stock list and any necessary payments received
  • Completes stock maintenance records for the consignment of stock vehicles
  • Monitors all vehicle deliveries, update stock records and track confirmed orders
  • Communicates clearly, regularly and promptly with internal colleagues across all business areas
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Handles all internal and external customers and suppliers with courtesy and ensures the Mercedes Benz Experience is delivered at all times
  • Ensures all capital outlay is authorised by their line manager or a director

Knowledge & Specific Job Skills

  • Previous experience within the Motor industry
  • High level of computer skills including Microsoft office software (Excel and Word)
  • Must be accurate and show attention to detail
  • Good telephone and interpersonal skills

CORE MBSW BEHAVIOURS 

Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits

Customer Service – Focuses on the needs of customers to improve service and sales

Planning & Organising –  Sets clear goals and targets for the team

Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions

Teamwork & Coaching – Ensures team work together to deliver results

Motivation – Initiates action with a ‘can do’, ‘will do’ approach for self and others

Leadership – Communicates and engages others effectively to deliver results

Application Form

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