Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

Do you have sales experience? Are you hungry and passionate? Then we want to hear from you! We’re on the look out for talented individuals to join the ever growing sales team our Hill Barton, Exeter site. The working hours for this position total 45.25 hours perk week and will require flexibility with working hours as you will be working across all 7 days of the week on a rota.

The successful candidate will be responsible for the sales of the Mercedes-Benz and smart brands, directly promote online sales to reach targets and consistently exceed customers expectations.

What can we offer you?

  • 30 Days holiday (including bank holidays)
  • Bonus scheme
  • Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards

Salary:

£20,135 + Commission (OTE £38,855)

Sales Consultant Responsibilities

  • Communicates the Mercedes- Benz culture of quality and excellence
  • Deliver sales in line with the company and Mercedes- Benz standards and processes
  • Participates in planning & working sales campaigns and promotions
  • Establish and maintain strong and loyal relationships with key business partners
  • Communicates and develops strong personal relationships with customers
  • Offers sound advice and product knowledge to customers on vehicles, prices, specifications and technical data
  • Uses knowledge of the competition to highlight advantages to customers
  • Concludes sales in a professional manner and with the best interest of the company
  • Displays effective time management and self efficiency to manage their own diary
  • Maintain accurate information of customer database within franchise and legal guidelines
  • Organises all administrative aspects of the transaction in line with the customers expectation
  • Communicates clearly and effectively with dedicated point of administration to ensure that the process runs efficiently in line with the customers’ expectations
  • Displays sound knowledge of the finance products available and documents fully for compliance purposes
  • Provides the customer with contacts in other departments to support the overall customer experience
  • Reviews customer satisfaction and implements improvements
  • Communicates clearly, regularly and promptly with the customer, their line manager and colleagues
  • Identifies training and development needs as part of the performance management process
  • Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
  • Ensures all capital outlay is authorised by their line manager or a director
  • Maintains CWC, MBC and third party lead portals to a high standard

What’s required from you?

  • Demonstrates their enthusiasm and passion for selling the Mercedes-Benz & smart brands within the Motor Industry
  • Is highly motivated, articulate and communicates effectively
  • Has sound knowledge of product and is trained in sales
  • Enjoys exceeding customer expectation

CORE MBSW BEHAVIOURS 
Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions