Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

Do you have sales experience? Are you hungry and passionate? Then we want to hear from you! Our sales team at Part Exchange Centre is growing and we’re on the look out for talented individuals to join the team! The working hours for this position total 46 hours per week and will require flexibility with working hours as you will be working across all 7 days of the week on a rota.

You’ll be responsible for providing quality customer experience between sale and delivery directly promoting add on products while consistently exceeding customers expectations. You’ll be working with a great team and be rewarded for hitting targets; with the potential to earn very well and build a satisfying, long term career in the automotive industry.

What can we offer you?

  • 30 Days holiday (including bank holidays)
  • Bonus scheme
  • Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards

Salary:

£18,360 per annum with an OTE of £37,000

Plus a Fuel allowance (£125 per month) & Insurance allowance (£62.50 per month)

Sales Executive Responsibilities:

  • Communicates the Part Exchange Centre culture of quality and excellence
  • Deliver sales in line with the company standards and processes
  • Participates in planning & working sales campaigns and promotions
  • Communicates and develops strong personal relationships with customers
  • Communicates customers expectations/requirements to the Team Leaders and Centre Manager
  • Uses all digital means to communicate effectively with all customers – Live Video/C it Now/Live Chat
  • Assesses used cars and conducts technical appraisals on part exchange vehicles
  • Completes test drives and evaluates/communicates results to line manager
  • Promotes sales and service packages/bolt ons in line with FSA requirements
  • Makes an appropriate introduction of the Team Leader within the Sales Process
  • Concludes sales in a professional manner and with the best interest of the company
  • Ensure that vehicles are ready for handover as per an agreed schedule
  • Undertake final checks of vehicle to ensure quality of preparation is in accordance with required standard
  • Organises all administrative aspects of the transaction and ensure all documentation has been prepared and is available at the time of handover
  • Undertake vehicle handover, in line with company policy ensuring the customer is fully aware of vehicle specification and has received & handed over all relevant documentation
  • Provides the customer with contacts in other departments to support the overall customer experience
  • During the vehicle purchase maintains and co- ordinates the service to the customer across all departments
  • Reviews customer satisfaction and implements improvements
  • Communicates clearly, regularly and promptly with the customer, their line manager and colleagues
  • Identifies training and development needs as part of the performance management process
  • Ensures all processes are effective pre & post delivery in line with the company & franchise requirements
  • Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
  • Ensures all capital outlay is authorised by their line manager or a director

What’s required from you?

  • Demonstrates their enthusiasm and passion for selling a wide variety of prestige cars within the Motor Industry
  • Is highly motivated, articulate and communicates effectively
  • Has sound knowledge of product and is trained in sales
  • Enjoys exceeding customer expectation

CORE MBSW BEHAVIOURS 
Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions