Directly promotes sales to meet business targets. Consistently exceeds customer expectations while maintaining standards in line with the business needs as well as the franchise contract.
Job Scope:
- Responsible for sales of the smart brands
- KPI’s – sales targets, Mystery shops & customer feedback via the smart CSI systems
- Financial –delivering sales & generating income in line with annual budgets
Key Accountabilities & Responsibilities
- Communicates the smart culture of quality and excellence
- Deliver sales in line with the company standards and processes
- Participates in planning & working sales campaigns and promotions
- Communicates and develops strong personal relationships with customers
- Communicates customers expectations/requirements to the transaction and sales managers
- Offers sound advice and product knowledge to customers on vehicles, prices, specifications and technical data
- Uses knowledge of the competition to highlight advantages to customers
- Assesses used cars and conducts technical appraisals on part exchange vehicles
- Completes test drives and evaluates/communicates results to line manager
- Promotes sales and service packages/bolt-ons in line with FCA requirements
- Makes an appropriate introduction of the Transaction Manager within the Sales Process
- Concludes sales in a professional manner and with the best interest of the company
- Ensure that vehicles are ready for handover as per an agreed schedule
- Undertake final checks of vehicle to ensure quality of preparation is in accordance with required standard
- Organises all administrative aspects of the transaction and ensure all documentation has been prepared and is available at the time of handover
- Undertake vehicle handover, in line with company policy ensuring the customer is fully aware of vehicle specification and has received & handed over all relevant documentation
- Provides the customer with contacts in other departments to support the overall customer experience
- During the vehicle purchase maintains and co- ordinates the service to the customer across all departments
- Reviews customer satisfaction and implements improvements
- Communicates clearly, regularly and promptly with the customer, their line manager and colleagues
- Identifies training and development needs as part of the performance management process
- Ensures all processes are effective pre & post delivery in line with the company & franchise requirements
- Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
- Ensures all capital outlay is authorised by their line manager or a director
Knowledge & Specific Job Skills
- Demonstrates their enthusiasm and passion for selling the smart brand within the Motor Industry
- Is highly motivated, articulate and communicates effectively
- Has sound knowledge of product
- Enjoys exceeding customer expectation
CORE MBSW BEHAVIOURS
Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions