Directly promotes sales to meet business targets. Consistently exceeds customer expectations while maintaining standards in line with the business needs as well as the franchise contract. 

Job Scope:

  • Responsible for sales of the smart brands
  • KPI’s – sales targets, Mystery shops & customer feedback via the smart CSI systems
  • Financial –delivering sales & generating income in line with annual budgets

Key Accountabilities & Responsibilities

  • Communicates the smart culture of quality and excellence
  • Deliver sales in line with the company standards and processes
  • Participates in planning & working sales campaigns and promotions
  • Communicates and develops strong personal relationships with customers
  • Communicates customers expectations/requirements to the transaction and sales managers
  • Offers sound advice and product knowledge to customers on vehicles, prices, specifications and technical data
  • Uses knowledge of the competition to highlight advantages to customers
  • Assesses used cars and conducts technical appraisals on part exchange vehicles
  • Completes test drives and evaluates/communicates results to line manager
  • Promotes sales and service packages/bolt-ons in line with FCA requirements
  • Makes an appropriate introduction of the Transaction Manager within the Sales Process
  • Concludes sales in a professional manner and with the best interest of the company
  • Ensure that vehicles are ready for handover as per an agreed schedule
  • Undertake final checks of vehicle to ensure quality of preparation is in accordance with required standard
  • Organises all administrative aspects of the transaction and ensure all documentation has been prepared and is available at the time of handover
  • Undertake vehicle handover, in line with company policy ensuring the customer is fully aware of vehicle specification and has received & handed over all relevant documentation
  • Provides the customer with contacts in other departments to support the overall customer experience
  • During the vehicle purchase maintains and co- ordinates the service to the customer across all departments
  • Reviews customer satisfaction and implements improvements
  • Communicates clearly, regularly and promptly with the customer, their line manager and colleagues
  • Identifies training and development needs as part of the performance management process
  • Ensures all processes are effective pre & post delivery in line with the company & franchise requirements
  • Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
  • Ensures all capital outlay is authorised by their line manager or a director

Knowledge & Specific Job Skills

  • Demonstrates their enthusiasm and passion for selling the smart brand within the Motor Industry
  • Is highly motivated, articulate and communicates effectively
  • Has sound knowledge of product
  • Enjoys exceeding customer expectation

CORE MBSW BEHAVIOURS 
Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions