To maximise sales and profitability through the delivery of the sales performance, actively market the sales operatio, consistently exceeds customer expectations, and ensure that all standard processes are adhered to in line with the business needs & franchise contract.

Job Scope:

  • Responsible for the Sales & Aftersales departments for the Mercedes-Benz & smart franchises
  • KPI’s – sales, profit, stock  targets & composite
  • Financial –  managing agreed budgets/costs

Key Accountabilities & Responsibilities

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Manages the sales operation in line with the company and Mercedes- Benz standards and processes
  • Maximises sales opportunities in line with targets set
  • Formulate sales targets for each sales team member providing support
  • Delivers retail sales, controlling costs and profit margins to meet business targets
  • Formulates and implements marketing plans for the business
  • Analyses current procedures and identifies opportunities for improvement
  • Communicates and influences colleagues across all business areas
  • Initiates sales meetings to drive sales and generate ideas/solutions from the team
  • Communicates and develops strong personal relationships with customers to maintain their continued loyalty
  • Consults with customers to establish their needs to deliver a high level of service
  • Reviews customer satisfaction and implements improvements through the team
  • Ensures the showroom and sales areas are presented to the highest standard
  • Manages resource allocation to optimise seasonal and promotional peaks
  • Maximises the use of all advertising and point of sale literature
  • Ensures the sales team have full knowledge and understanding of product, promotional and marketing activities
  • Provides training and support to the team to improve product knowledge and competitor awareness to increase sales opportunities
  • Develops the capabilities of individuals/team through the performance management process providing coaching/training
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Ensures all capital outlay is authorised by their line manager or a director

 

KNOWLEDGE & SPECIFIC JOB SKILLS

  • Previous sales experience within the Motor industry
  • 5 years practical experience in a Sales environment
  • Experience of managing a sales team in a customer focussed environment
  • Proven ability of delivering sales with their team
  • Specialist knowledge of F&I, consumer law and vehicle valuation

 

CORE MBSW BEHAVIOURS 

Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions

Application Form

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