Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a Sales Support Specialist at our Fleet Sales site in Hill Barton, Exeter. The working hours for this position are Monday to Friday 08.30 – 17.30.

Within this role the successful candidate will provide sales and administrative support to the Fleet Sales team both national and local.

What can we offer you?

  • 30 Days holiday (including bank holidays)
  • Commission scheme
  • Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards


£21,042 per annum (OTE £30,296)

Sales Support Specialist Responsibilities:

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Provides account administrative support to the fleet sales team in line with the company and Mercedes-Benz standards and processes
  • Raise vehicles quotations for new and used MB & Smart products
  • Respond to stock enquiries, providing knowledge on availability of stock and lead times for factory orders
  • Complete all necessary documentation including finance proposals / documentation in respect of sold orders, ensuring delivery dates are met and highlighting any problems.
  • Act as point of contact for customers & key business partners, ensuring all clients are dealt with courteously and efficiently and that any required actions are implemented.
  • Maintain vehicles records using Kerridge and internal BQ Dashboard
  • Ensure finance activation before taxation of vehicles
  • Complete taxation online for new vehicles and prepare necessary documentation for used taxations
  • Liaise with Service Team Leader to ensure PDI is carried out in good time
  • Complete / update Delivery Instruction (DI) – delivery requests to logistics
  • Monitor the receipt of vehicle deliveries to ensure that they are in line with orders made
  • Provide ongoing analyses of all current deals and analyse at each month end to make sure they are all in line.
  • Debt management – MBFS & Funded deals – pay-out within guidelines set
  • Respond to customer queries / complaints, escalating to Line Manager / Customer Care where necessary
  • Prepare general correspondence and reports as requested
  • Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered too
  • Communicates clearly, regularly and promptly with internal colleagues across all business areas
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes Benz Experience is delivered to all contacts at all times
  • Ensures all capital outlay is approved by their line manager or a director

What’s required from you?

  • Must be able to develop knowledge of vehicle specifications and vehicle ordering systems
  • High level of computer skills including Microsoft office software (Excel and Word)
  • Must be accurate and show attention to detail and working under pressure
  • Good telephone and interpersonal skills
  • Minimum 2 years Vehicle Sales Admin experience

Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions