Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a Team Leader to join our Part Exchange Centre sales team in Hill Barton, Exeter. This position will require flexibility with working hours as you will be working across all 7 days of the week on a rota, a total of 42.5 hours per week.

Within this role the successful candidate will be responsible for the transaction of used car business. Utilizing and enhancing the digitalisation of the customer journey and liaising with the Customer Experience Specialist to deliver an outstanding customer journey.

What can we offer you?

  • 30 Days holiday (including bank holidays)
  • Commission Scheme
  • Company Car or the option to opt into our Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards
  • Employee of the month awards


£20,000 (OTE £45,200)

Team Leader Responsibilities:

  • Communicates the Part Exchange Centre culture of quality and excellence
  • Administers all finance and insurance products in line with the company standards and processes in addition to statutory requirements
  • Provides support to the sales department by maximising the sale of customer finance, insurance, MBI and related products
  • Works with the sales team to develop incentives and development programmes to promote financial products and services
  • Uses all digital means to communicate effectively with all customers – Live Video/C it Now/Live Chat
  • Provides managerial cover in the absence of the sales managers/ general sales manager
  • Provides cover and support to the sales team as required in all aspects of the sales process
  • Communicates promptly with the customer, sales managers, sales team and work colleagues
  • Communicates and develops strong personal relationships with customers to deliver a high level of service
  • Reviews customer satisfaction and implements improvements.
  • Ensures that customer complaints are referred to the Centre Manager speedily and effectively
  • Ensure that the sales team are fully aware of all F & I and related products, including any special incentives on offer
  • Ensures that all financial processes linked to vehicle sale are operated in line with FCA guidelines
  • Maintains effective sales information by ensuring all relevant marketing information is maintained on the customer/prospect database and that all Point of Sales is relevant, current and legal
  • Communicates and influences colleagues across all business areas
  • Takes ownership for continuous personal development to maintain and improve technical expertise
  • Identifies training & development needs as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with professional bodies, suppliers and statutory representatives
  • Ensures all regulated activities are carried out in line with those procedures laid down by the FCA
  • Ensures the timely return of all information required to comply with those requirements laid down by the FCA, either directly to this governing body or to an appointed representative
  • Ensures all capital outlay is approved by their line manager or a director

What’s required from you?

  • Previous sales experience within the Motor industry is essential
  • Experience of a customer focused environment
  • Specialist knowledge of F&I and MBI and vehicle valuation
  • Administration & IT skills


Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions