Provide administrative support to the market area Aftersales team, consistently exceeds customer expectations and maintain standards in line with the business needs & franchise contract.

Job Scope:

  • Responsible for completion of all Aftersales administration

Key Accountabilities & Responsibilities

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Provides administrative support to the Aftersales team in line with the company and Mercedes-Benz standards and processes
  • Ensures effective, timely scanning and Archiving of warranty job cards
  • Responsible for document filing and disposal (at agreed times)
  • Tasks to be conducted within the scope of the General Data Protection Regulations
  • Completion of accurate attendance records
  • Monitor the supply & return of warranty job packs.
  • Ensure displace warranty parts are returned to the manufacturer upon request in a timely manner.
  • Assist with claim submission as required
  • Delivers consistently high standards of accuracy and quality in completion of information
  • Completes the booking and administration of training and development
  • Ensures effective control of work in progress.
  • Prepares service department job packs on a daily basis.
  • Updates wall boards on request
  • Provides assistance in all areas of aftersales as required
  • Communicates and develops strong relationships with customers
  • Communicates clearly, regularly and promptly with colleagues across all business areas
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Ensures all capital outlay is authorised by their line manager or a director

Knowledge & Specific Job Skills

  • High level of computer skills
  • Good telephone and interpersonal skills
  • Must be accurate and show attention to detail

CORE MBSW BEHAVIOURS 

Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits

Customer Service – Focuses on the needs of customers to improve service and sales

Planning & Organising –  Sets clear goals and targets for the team

Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions

Teamwork & Coaching – Ensures team work together to deliver results

Motivation – Initiates action with a ‘can do’, ‘will do’ approach for self and others

Leadership – Communicates and engages others effectively to deliver results