Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a LCV Service Administrator to join our team in Plymouth. The working hours for this position are from Monday to Friday 08:30-17:30 with a 1 hour lunch. Within this role the successful candidate will provide administrative support to the Service Team Managers, ensure compliance with policies and procedures and consistently exceed customer expectations

What can we offer you?

  • 30 Days holiday (including bank holidays)
  • Commission scheme
  • Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards

Salary:

£20,000 per annum

Service Administrator Responsibilities:

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Provides administrative support to the Service Team Manager in line with the company and Mercedes-Benz standards and processes
  • Collates technician, and casual driver clock cards and completes data entry on the system
  • Processes and validates external supplier costs
  • Completion of accurate attendance records
  • Job card and job packs completed
  • Maintains standards for company uniforms and orders stock as required
  • Delivers consistently high standards of accuracy and quality in completion of information
  • Completes the booking and administration of training and development
  • Provides assistance in all areas of aftersales as required
  • Communicates and develops strong relationships with customers
  • Communicates clearly, regularly and promptly with colleagues across all business areas
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Ensures all capital outlay is authorised by their line manager or a director

What’s required from you?

  • Previous motor trade experience is desirable but not essential
  • Previous administration experience is preferred
  • Computer skills
  • Good telephone and interpersonal skills
  • Must be accurate and show attention to detail
  • Organisational Skills
  • Time Management

CORE MBSW BEHAVIOURS 

Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions