Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 560 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a Service Administrator at our site in Plymouth. The working hours for this position are Monday to Friday 08:30-17:30. The successful candidate will be responsible for completion of Aftersales administration.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Provides administrative support to the Aftersales team in line with the company and Mercedes-Benz standards and processes
  • Ensures effective, timely scanning and Archiving of warranty job cards
  • Responsible for document filing and disposal (at agreed times)
  • Tasks to be conducted within the scope of the General Data Protection Regulations
  • Completion of accurate attendance records
  • Monitor the supply & return of warranty job packs.
  • Ensure displace warranty parts are returned to the manufacturer upon request in a timely manner.
  • Assist with claim submission as required
  • Delivers consistently high standards of accuracy and quality in completion of information
  • Completes the booking and administration of training and development
  • Ensures effective control of work in progress.
  • Prepares service department job packs on a daily basis.
  • Updates wall boards on request
  • Provides assistance in all areas of aftersales as required
  • Communicates and develops strong relationships with customers
  • Communicates clearly, regularly and promptly with colleagues across all business areas
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Ensures all capital outlay is authorised by their line manager or a director

KNOWLEDGE & SPECIFIC JOB SKILLS

  • High level of computer skills
  • Good telephone and interpersonal skills
  • Must be accurate and show attention to detail

CORE MBSW BEHAVIOURS 
Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions