Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a Service Advisor to join our team in Exeter. The working hours for this position are from Monday to Friday 08:00 – 18:00 and Saturday mornings 08.00 – 13.00 on a rota basis with a 30 minute lunch break. Within this role the successful candidate will be responsible for dealing with our service customers and for the back of our workshop team and the efficiency of the team.

What can we offer you?

  • 30 Days holiday (including bank holidays)
  • Commission scheme
  • Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards

Salary:

£22,000 – £25,000 depending on experience + £7,000 OTE bonus

Service Advisor Responsibilities:

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Responsible for prioritising customer requirements throughout the service operation
  • Responsible for ‘ front of house’ customer technical/ vehicle enquiries, customer road tests
  • Responsible to ensure every opportunity is met to achieve customer ‘Fix First Visit’
  • Supervises the workshop operation in line with the company and Mercedes-Benz standards and processes
  • Monitors workshop loading, ensuring continuity to maximise productivity
  • Allocates the flow of work into the workshop, maximising available resources
  • Ensure adherence to company standards for quality control within the workshop – maintains a quality system
  • Adherence to VHC process & other compliance based documentation used daily.
  • Efficiently manages resources to deliver quality service on time
  • Communicates and supports colleagues across all business areas
  • Responsible for delivering customer vehicles on time to a high standard –
  • Manages the standard and quality of technical information
  • Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendations
  • Meets with the service manager to review performance and suggest improvements
  • Identifies training and development needs for self and team as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Responsible to ensure the work shop is maintained in a clean and tidy state at all times
  • Updating manufacturer systems
  • Updating in house systems

What’s required from you?

  • Previous service experience within the Motor industry
  • Experience of a customer focused environment
  • Specialist/ technical product knowledge
  • Good interpersonal and organisational skills
  • Admin and IT Skills

CORE MBSW BEHAVIOURS 
Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions