Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a Service Advisor at our LCV site in Estover, Plymouth. The working hours for this position are from Monday to Friday 08:00-18:00 and Saturday mornings will be required on a rota basis (the current rota is 1 in 3) Within this role the successful candidate will be responsible the back of hour workshop team and the efficiency of the team.

What can we offer you?

  • 30 Days holiday (including bank holidays)
  • The option to opt into our Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards
  • Employee of the month awards

Salary:

£22,500 + Bonus

LCV Service Advisor Responsibilities:

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Efficiently manages resources with workshop controllers to deliver quality service on time
  • Ensures drivers operate to schedule and meet customer and workshop expectations
  • Communicates and influences colleagues across all business areas
  • Effectively liaises with relevant departments across the business
  • Gives customer focus priority throughout the service operation
  • Communicates and develops strong professional relationships with customers to deliver a high level of service
  • Ensures that the customer is fully informed of any changes to costs including invoice explanation and advising on any future requirements
  • Delivers customers vehicle on time to a high standard
  • Manages the standard and quality of technical information
  • Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendations
  • Meets with the service manager to review performance and suggest improvements
  • Identifies training and development needs for self and team as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Maintains effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database
  • Ensures all capital outlay is approved by their line manager or a director

What’s required from you?

  • Previous service experience within the Motor industry
  • Experience of a customer focussed environment
  • Specialist/ technical product knowledge
  • Admin and IT Skills

CORE MBSW BEHAVIOURS 
Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions