Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a Service Advisor at our LCV site in Estover, Plymouth. The working hours for this position total 45 hours per week are from 07:00-19:00 Monday to Friday on a shift pattern basis; every other Saturday will be required from 08:00-17:00 and a day in lieu will be provided for this day. Within this role the successful candidate will be responsible the back of hour workshop team and the efficiency of the team.

What can we offer you?

  • 30 Days holiday (including bank holidays)
  • Commission scheme
  • Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards

Salary:

£22,500 + Bonus

Service Advisor Responsibilities:

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Efficiently manages resources with workshop controllers to deliver quality service on time
  • Ensures drivers operate to schedule and meet customer and workshop expectations
  • Communicates and influences colleagues across all business areas
  • Effectively liaises with relevant departments across the business
  • Gives customer focus priority throughout the service operation
  • Communicates and develops strong professional relationships with customers to deliver a high level of service
  • Ensures that the customer is fully informed of any changes to costs including invoice explanation and advising on any future requirements
  • Delivers customers vehicle on time to a high standard
  • Manages the standard and quality of technical information
  • Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendations
  • Meets with the service manager to review performance and suggest improvements
  • Identifies training and development needs for self and team as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Maintains effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database
  • Ensures all capital outlay is approved by their line manager or a director

What’s required from you?

  • Previous service experience within the Motor industry
  • Experience of a customer focussed environment
  • Specialist/ technical product knowledge
  • Admin and IT Skills

CORE MBSW BEHAVIOURS 
Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions