Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a Service Manager at our site in Taunton. The working hours for this position are Monday to Friday 08:00-18:00.

Within this role the successful candidate will be responsible for maximising the efficient operation and profitability of the Service Operation and leading the front-of-house & back-of-house workshop teams for the Mercedes-Benz & smart franchises while consistently exceeding customers expectations.

What can we offer you?

  • 30 Days holiday (including bank holidays)
  • Bonus scheme
  • Company Car or a Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards



Service Managers responsibilities

  • Communicates the Mercedes-Benz culture of quality and excellence for self and team
  • Manages the workshop operation in line with the company and Mercedes- Benz standards and processes
  • Maximises service opportunities in line with targets set
  • Efficiently manages resources to deliver quality service on time
  • Effectively liaises with relevant departments across the business
  • Manages the standard and quality of sub contractors
  • Communicates and influences colleagues across all business areas
  • Communicates and develops strong professional relationships with customers to deliver a high level of service
  • Ensures customer focus is the main priority throughout the service operation
  • Reviews customer satisfaction and implements improvements through the team
  • Initiates service meetings to drive continuous improvement
  • Provides training and support to the team to improve their skills and technical knowledge
  • Develops the capabilities of individuals/team through the performance management process providing coaching/training
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Ensures all capital outlay is approved by their line manager or a director

What’s required from you?

  • Previous service experience within the Motor industry
  • 5 years practical experience in an After Sales environment
  • Experience of managing a service team in a customer focused environment
  • Specialist/technical product knowledge
  • Admin & IT Skills

Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions

Leadership – Communicates and engages others effectively to deliver results