Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for an Smart Repair Technician / Paint Sprayer at our site in Hill Barton, Exeter. As we have multiple positions available we have the opportunity to offer two different shift patterns.

The first options is working a rotational shift pattern;

Option 1

(Week 1) Monday – Friday 06:00 – 14:00

(Week 2) Monday – Friday 14:00 – 22:00

Option 2

Monday – Friday 14:00 – 22:00

Please specify if you are applying to work either the Option 1 shift pattern or Option 2 shift pattern upon application.

The successful candidate will carry out any paint, smart repair and rectification work, identify any areas of opportunity to upsell additional products / services, all while exceeding customers expectations.

What can we offer you?

  • 30 Days holiday (including bank holidays)
  • Commission Scheme
  • Company Car or the option to opt into our Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards
  • Employee of the month awards

Salary:

£24,000 per annum (OTE £28,400)

Smart Repair Technician / Paint Sprayer Responsibilities:

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Performs all maintenance services in line with the company and Mercedes-Benz standards and processes
  • Completes a comprehensive diagnosis and repair job sheet
  • Carries out all repair work using all available workshop information systems necessary to store vehicle system functions
  • Advises Logistics Manager of any additional work required
  • Carries out a final inspection and function tests on all complex repair work
  • Completes final documentation for invoicing
  • Ensures cleaning and care of customer vehicle
  • Meets business standards of fix first visit
  • Provides a high level of technical expertise to deliver a high level of service
  • Communicates and develops strong personnel relationships with customers to deliver a high level of service
  • Ensures that the Logistics Manager is fully informed of any changes to costs and expected completion times
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Ensures all capital outlay is approved by their line manager or a director

What’s required from you?

  • Previous experience within the Motor industry
  • Certified technician
  • Product knowledge

CORE MBSW BEHAVIOURS 
Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions