Directly promotes sales to meet business targets, consistently exceeds customer expectations, and maintains standards in line with the business needs & franchise contract.

Salary: £18,360 (OTE £37,000)

Job Scope:

  • Responsible for sales of the Mercedes-Benz, & smart brands
  • KPI’s – sales targets, Mystery shops & customer feedback via the Mercedes-Benz CSI systems
  • Financial –delivering sales & generating income in line with annual budgets

Key Accountabilities & Responsibilities

  • Communicates the Mercedes- Benz culture of quality and excellence
  • Deliver sales in line with the company standards and processes
  • Participates in planning & working sales campaigns and promotions
  • Communicates and develops strong personal relationships with customers
  • Communicates customers expectations/requirements to the transaction and sales managers
  • Offers sound advice and product knowledge to customers on vehicles, prices, specifications and technical data
  • Uses knowledge of the competition to highlight advantages to customers
  • Assesses used cars and conducts technical appraisals on part exchange vehicles
  • Completes test drives and evaluates/communicates results to line manager
  • Promotes sales and service packages/bolt ons in line with FSA requirements
  • Makes an appropriate introduction of the Transaction Manager within the Sales Process
  • Concludes sales in a professional manner and with the best interest of the company
  • Ensure that vehicles are ready for handover as per an agreed schedule
  • Undertake final checks of vehicle to ensure quality of preparation is in accordance with required standard
  • Organises all administrative aspects of the transaction and ensure all documentation has been prepared and is available at the time of handover
  • Undertake vehicle handover, in line with company policy ensuring the customer is fully aware of vehicle specification and has received & handed over all relevant documentation
  • Provides the customer with contacts in other departments to support the overall customer experience
  • During the vehicle purchase maintains and co- ordinates the service to the customer across all departments
  • Reviews customer satisfaction and implements improvements
  • Communicates clearly, regularly and promptly with the customer, their line manager and colleagues
  • Identifies training and development needs as part of the performance management process
  • Ensures all processes are effective pre & post delivery in line with the company & franchise requirements
  • Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
  • Ensures all capital outlay is authorised by their line manager or a director

Knowledge & Specific Job Skills

  • Demonstrates their enthusiasm and passion for selling the Mercedes-Benz & smart brands within the Motor Industry
  • Is highly motivated, articulate and communicates effectively
  • Has sound knowledge of product and is trained in sales
  • Enjoys exceeding customer expectation

CORE MBSW BEHAVIOURS 
Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions

Application Form

  • Accepted file types: doc, docx, pdf.
  • Please tick all options you'd be happy for us to contact you for marketing purposes. Please see information below for how we use your personal data and how to change your preferences. If you are accessing from a computer please hold 'Ctrl' to select multiple options. Your personal information will not be shared outside of our group and manufacturing partner – Mercedes Benz UK Ltd – which includes brands City Vehicle Leasing and The Part Exchange Centre. You change of course change your mind at any time. If you wish to amend the way we contact you please let us know by contacting our Data Department, at the address below. Mercedes-Benz South West Marketing Dept, Matford Park Road, Exeter, EX2 8FD or email: info@mercedes-benzsouthwest.co.uk.
  • This field is for validation purposes and should be left unchanged.