To carry out all PDI, VHC, services & rectification work in a professional way, whilst consistently exceeding customer expectations. Ensuring that all standard processes are adhered to in line with the business needs and franchise contract.

Job Scope

  • To carry out all PDI, VHC, services & rectification work in a professional way
  • KPI’s – Productivity and efficiency levels, customer satisfaction surveys

Key Accountabilities & Responsibilities

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Performs all inspections/services in line with the company and Mercedes-Benz standards and processes
  • Completes comprehensive inspection/diagnosis and repair job sheet
  • Carries out all work using available workshop information systems necessary to store vehicle system functions
  • Advises Service Team Leader of any additional work required
  • Carries out a final inspection and function tests on all complex repair work
  • Completes final documentation for invoicing
  • Ensures cleaning and care of customer vehicle
  • Meets business standards of fix first visit
  • Provides a high level of technical expertise to deliver a high level of service
  • Communicates and develops strong personnel relationships with customers to deliver a high level of service
  • Ensures that the Service Team Leader is fully informed of any changes to costs and expected completion times
  • Attends service meetings to improve service standards
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Ensures all capital outlay is approved by their line manager

Knowledge & Specific Job Skills

  • Previous experience within the Motor industry
  • Certified technician
  • Product knowledge

Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions