Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a Trainee Parts Advisor at our site in Plymouth to start with the team in January 2022. The working hours for this position are on a rota basis between Monday to Friday 08.00 – 18.00 (1 hour lunch break), totaling 42.5 hours per week.

The successful candidate will be trained and supported in dealing with both internal and external customers and also building up to being responsible for developing parts sales business by promoting the company’s products and services.

What can we offer you?

  • 30 Days holiday (including bank holidays)
  • Bonus scheme
  • Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards


£20,000 per annum

Trainee Parts Advisor Responsibilities:

  • Promotes the Mercedes-Benz culture of quality and excellence
  • Assist to deliver sales in line with the company and Mercedes-Benz standards and processes
  • Assist in the development of the parts sales business, promote the company’s products and services
  • Provide assistance to the parts team as required
  • Ensure monies are collected from customers for all cash invoices and being responsible for its safekeeping
  • Maintain effective communication with all levels of personnel
  • Assist in the customer focus priority throughout the parts operation
  • Refer any problems to line manager
  • Communicate and develop strong personal relationships with customers to deliver a high level of service
  • Demonstrate willingness and ability to accurately interpret manufacturer parts deliveries
  • Demonstrate willingness and ability to replenish stock in line with company warehouse location system
  • Ensure all areas of Health & Safety operate effectively and within the requirements of the law
  • Build good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Maintain effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database
  • Ensure all capital outlay is approved by their line manager or a director

What’s required from you?

  • Competent IT Skills
  • Good telephone and interpersonal skills
  • Must be accurate and show attention to detail
  • A positive ‘can do’ outcome focused attitude and approach
  • Excellent communication skills

Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions