Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 560 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a Trainee Service Administrator at our site in Hill Barton, Exeter. The working days for this position are from Monday to Friday and 1 in 3 Saturday mornings will be required. This is a great opportunity to join at an exciting time with business growth and to work within a friendly and supportive team.

Within this role the successful candidate will be providing administration to support the service department.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Provides administrative support to the Service Team Manager in line with the company and Mercedes-Benz standards and processes
  • Collates technician, and casual driver clock cards and completes data entry on the system
  • Processes and validates external supplier costs
  • Completion of accurate attendance records
  • Job card and job packs completed
  • Maintains standards for company uniforms and orders stock as required
  • Delivers consistently high standards of accuracy and quality in completion of information
  • Completes the booking and administration of training and development
  • Provides assistance in all areas of aftersales as required
  • Communicates and develops strong relationships with customers
  • Communicates clearly, regularly and promptly with colleagues across all business areas
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Ensures all capital outlay is authorised by their line manager or a director

KNOWLEDGE & SPECIFIC JOB SKILLS

  • Previous motor trade experience is desirable but not essential
  • Computer skills
  • Good telephone and interpersonal skills
  • Must be accurate and show attention to detail
  • Organisational Skills
  • Time Management

CORE MBSW BEHAVIOURS 
Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly build rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions