founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.
We are currently looking for a Service Advisor for LCV (Light Commercial Vehicles) at our site in Truro. The working hours for this position are from Monday to Friday 08:00-18:00 and Saturday mornings will be required on a rota basis. Within this role the successful candidate will be responsible the back of hour workshop team and the efficiency of the team.
What can we offer you?
- 30 Days holiday (including bank holidays)
- The option to opt into our Car Benefit Scheme
- Scottish Widows Pension Scheme
- Employee Assistance Programme
- Life Assurance
- Excellent training and support
- Career progression
- Cycle to work scheme
- Eye care vouchers
- Long Service awards
- Employee of the month awards
Salary:
£22,500 – £25,000 (depending on experience) + Bonus
LCV Service Advisor Responsibilities:
- Communicates the Mercedes-Benz culture of quality and excellence
- Efficiently manages resources with workshop controllers to deliver quality service on time
- Ensures drivers operate to schedule and meet customer and workshop expectations
- Communicates and influences colleagues across all business areas
- Effectively liaises with relevant departments across the business
- Gives customer focus priority throughout the service operation
- Communicates and develops strong professional relationships with customers to deliver a high level of service
- Ensures that the customer is fully informed of any changes to costs including invoice explanation and advising on any future requirements
- Delivers customers vehicle on time to a high standard
- Manages the standard and quality of technical information
- Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendations
- Meets with the service manager to review performance and suggest improvements
- Identifies training and development needs for self and team as part of the performance management process
- Ensures all areas of Health & Safety operate effectively and within the requirements of the law
- Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
- Maintains effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database
- Ensures all capital outlay is approved by their line manager or a director
What’s required from you?
- Previous service experience within the Motor industry
- Experience of a customer focussed environment
- Specialist/ technical product knowledge
- Admin and IT Skills
CORE MBSW BEHAVIOURS
Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly build rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions