To carry out removal & fitting of tyres to passenger cars & LCV as assist wheel refurbishment process and vehicle retail preparation, identifying areas of opportunity through vehicle examination to upsell additional products and services. To consistently exceed customer expectations and ensure that all standard processes are adhered to in line with the business needs & franchise contract.

Salary: £18,000 – £20,000 (plus bonus)

Job Scope

  • Responsible for carrying out tyre fitting processes and other tasks in a professional way
  • KPI’s – Productivity and efficiency levels

Key Accountabilities & Responsibilities

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Performs all work in line with the company standards and processes
  • Advises line manager of any additional work required
  • Completes final documentation for invoicing
  • Ensures protection, cleaning and care of customer vehicle
  • Meets business standards of fix first visit
  • Provides a high level of technical expertise to deliver a high level of service
  • Communicates and develops strong professional relationships with customers to deliver a high level of service
  • Ensures that the line manager is fully informed of any changes and expected completion times
  • Attends service meetings to improve service standards
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Ensures all capital outlay is approved by their line manager or a director

Knowledge & Specific Job Skills

  • Previous experience within the Motor industry
  • Product knowledge

CORE MBSW BEHAVIOURS 
Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions

Application Form

  • Accepted file types: doc, docx, pdf.
  • Please tick all options you'd be happy for us to contact you for marketing purposes. Please see information below for how we use your personal data and how to change your preferences. If you are accessing from a computer please hold 'Ctrl' to select multiple options. Your personal information will not be shared outside of our group and manufacturing partner – Mercedes Benz UK Ltd – which includes brands City Vehicle Leasing and The Part Exchange Centre. You change of course change your mind at any time. If you wish to amend the way we contact you please let us know by contacting our Data Department, at the address below. Mercedes-Benz South West Marketing Dept, Matford Park Road, Exeter, EX2 8FD or email: info@mercedes-benzsouthwest.co.uk.
  • This field is for validation purposes and should be left unchanged.