Valet customer and company vehicles to a high standard, exceed customer expectations, and maintain standards in line with the business needs and franchise contract
Job Scope:
- Responsible for the protection, cleanliness and presentation of customer and company vehicles to a high standard
Key Accountabilities & Responsibilities
- Communicates the Mercedes-Benz culture of quality and excellence
- Responsible for the cleanliness and presentation of customer and company vehicles in line with the company and Mercedes-Benz standards and processes
- Prioritises workload and liaises with the line manager
- Ensures approved cleaning products and materials are used
- Controls keys and ensures all overnight vehicle keys are locked in a secure cabinet
- Ensures the security of the valet area
- Gives customer focus priority throughout the sales and/or service operations
- Delivers customers vehicles on time to a high standard
- Effectively liaises with the relevant departments across the business
- Delivers consistently high standards and quality of work
- Provides assistance to the sales and/or service teams as required
- Responsible for setting and maintaining a high standard within their working environment
- Identifies training and development needs for self as part of the performance management process
- Ensures all areas of Health & Safety operate effectively and within the requirements of the law
- Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
- Ensures all capital outlay is approved by their line manager or a director
Knowledge & Specific Job Skills
- Good interpersonal skills
- Clean driving licence
- Show attention to detail
CORE MBSW BEHAVIOURS
Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions