Valet customer and company vehicles to a high standard, exceed customer expectations, and maintain standards in line with the business needs and franchise contract

Job Scope:

  • Responsible for the protection, cleanliness and presentation of customer and company vehicles to a high standard

Key Accountabilities & Responsibilities

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Responsible for the cleanliness and presentation of customer and company vehicles in line with the company and Mercedes-Benz standards and processes
  • Prioritises workload and liaises with the line manager
  • Ensures approved cleaning products and materials are used
  • Controls keys and ensures all overnight vehicle keys are locked in a secure cabinet
  • Ensures the security of the valet area
  • Gives customer focus priority throughout the sales and/or service operations
  • Delivers customers vehicles on time to a high standard
  • Effectively liaises with the relevant departments across the business
  • Delivers consistently high standards and quality of work
  • Provides assistance to the sales and/or service teams as required
  • Responsible for setting and maintaining a high standard within their working environment
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Ensures all capital outlay is approved by their line manager or a director

Knowledge & Specific Job Skills

  • Good interpersonal skills
  • Clean driving licence
  • Show attention to detail

Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions