THIS VACANCY IS NOW CLOSED

 

Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 560 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a Wheel Alignment Technician at our site in Taunton. Within this role the successful candidate will be identifying areas of opportunities through vehicle examinations and be responsible for carrying out wheel alignment processes and tasks whilst always maintaining the standards within line of the business needs and exceeding customer expectations.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Performs all work in line with the company and Mercedes-Benz standards and processes
  • Carries out all repair work using all available workshop information systems necessary to store vehicle system functions
  • Advises Service Team Manager of any additional work required
  • Completes final documentation for invoicing
  • Ensures protection, cleaning and care of customer vehicle
  • Meets business standards of fix first visit
  • Provides a high level of technical expertise to deliver a high level of service
  • Communicates and develops strong professional relationships with customers to deliver a high level of service
  • Ensures that the service team manager is fully informed of any changes and expected completion times
  • Attends service meetings to improve service standards
  • Identifies training and development needs for self as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
  • Ensures all capital outlay is approved by their line manager or a director

KNOWLEDGE & SPECIFIC JOB SKILLS

  • Previous experience within the Motor industry
  • Product knowledge
  • NVQ level 2 Qualified

CORE MBSW BEHAVIOURS 
Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions

Application Form

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