Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.
We are currently looking for a Workshop Controller at our site in Truro. The working hours for this position are Monday to Friday 08:00-17:30 with a 30 minute lunch break, totaling 45 hours per week. The successful candidate will be ensuring the efficient operation of the workshop team to maximise its productivity,
What can we offer you?
- 30 Days holiday (including bank holidays)
- Bonus scheme
- Car Benefit Scheme
- Scottish Widows Pension Scheme
- Employee Assistance Programme
- Life Assurance
- Excellent training and support
- Career progression
- Cycle to work scheme
- Eye care vouchers
- Long Service awards
Salary:
£25,000 to £27,000 (depending on experience) + bonus
Workshop Controller Responsibilities:
- Communicates the Mercedes-Benz culture of quality and excellence
- Responsible for prioritising customer requirements throughout the service operation
- Responsible for ‘ front of house’ customer technical/ vehicle enquiries, customer road tests
- Responsible for all ‘back of house’ customer journey
- Responsible to ensure every opportunity is met to achieve customer ‘Fix First Visit’
- Supervises the workshop operation in line with the company and Mercedes-Benz standards and processes
- Monitors workshop loading, ensuring continuity to maximise productivity
- Allocates the flow of work into the workshop, maximising available resources
- Ensure adherence to company standards for quality control within the workshop – maintains a quality system
- Adherence to company VHC process
- Efficiently manages resources to deliver quality service on time
- Communicates and supports colleagues across all business areas
- Effectively liaises with front of house team and relevant departments across the business
- Responsible for delivering customer vehicles on time to a high standard – supporting STM obligations
- Manages the standard and quality of technical information
- Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendations
- Responsible for sales, PDI and used vehicle preparation ensuring the 2 day timeframe is met
- Meets with the service manager to review performance and suggest improvements
- Identifies training and development needs for self and team as part of the performance management process
- Ensures all areas of Health & Safety operate effectively and within the requirements of the law
- Maintains effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database
- Responsible to ensure the work shop is maintained in a clean and tidy state at all times
What’s required from you?
- Previous service experience within the Motor industry
- Experience of a customer focussed environment
- Specialist/technical product knowledge
- Good interpersonal and organisational skills
- Admin and IT Skills
CORE MBSW BEHAVIOURS
Driving Sales – Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising – Sets clear goals and targets for the team
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Ensures team work together to deliver results
Motivation – Initiates action with a ‘can do’, ‘will do’ approach for self and others
Leadership – Communicates and engages others effectively to deliver results