Mercedes-Benz South West has the backing of City West Country Ltd, a privately-owned family ran organisation with more than three decades of motor industry experience. The founder of the franchise is determined that family values will remain at the heart of Mercedes-Benz South West for many years to come. Our business employs 600 staff who are based across 9 sites throughout the South West, which includes our 4 dealerships which are based at Exeter, Taunton, Plymouth and Truro.

We are currently looking for a Workshop Controller at our site in Plymouth. The working hours for this position are Monday to Friday 08:00-17:30 with a 30 minute lunch break, totaling 45 hours per week. The successful candidate will be ensuring the efficient operation of the workshop team to maximise its productivity.

What can we offer you?

  • 30 Days holiday (including bank holidays)
  • Bonus scheme
  • Car Benefit Scheme
  • Scottish Widows Pension Scheme
  • Employee Assistance Programme
  • Life Assurance
  • Excellent training and support
  • Career progression
  • Cycle to work scheme
  • Eye care vouchers
  • Long Service awards


£25,000 to £26,500 (depending on experience) OTE = £32,000

Workshop Controller Responsibilities:

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Responsible for prioritising customer requirements throughout the service operation
  • Responsible for ‘ front of house’ customer technical/ vehicle enquiries, customer road tests
  • Responsible for all ‘back of house’ customer journey
  • Responsible to ensure every opportunity is met to achieve customer ‘Fix First Visit’
  • Supervises the workshop operation in line with the company and Mercedes-Benz standards and processes
  • Monitors workshop loading, ensuring continuity to maximise productivity
  • Allocates the flow of work into the workshop, maximising available resources
  • Ensure adherence to company standards for quality control within the workshop – maintains a quality system
  • Adherence to company VHC process
  • Efficiently manages resources to deliver quality service on time
  • Communicates and supports colleagues across all business areas
  • Effectively liaises with front of house team and relevant departments across the business
  • Responsible for delivering customer vehicles on time to a high standard – supporting STM obligations
  • Manages the standard and quality of technical information
  • Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendations
  • Responsible for sales, PDI and used vehicle preparation ensuring the 2 day timeframe is met
  • Meets with the service manager to review performance and suggest improvements
  • Identifies training and development needs for self and team as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Maintains effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database
  • Responsible to ensure the work shop is maintained in a clean and tidy state at all times

What’s required from you?

  • Previous service experience within the Motor industry
  • Experience of a customer focussed environment
  • Specialist/technical product knowledge
  • Good interpersonal and organisational skills
  • Admin and IT Skills

Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions
Leadership – Communicates and engages others effectively to deliver results