Ensures the efficient operation of the workshop team to maximise its productivity, whilst consistently exceeding customer expectations. Ensuring that all standard processes are adhered to in line with the business needs & franchise contract.

Job Scope:

  • Communicates the Mercedes-Benz culture of quality and excellence
  • Responsible for prioritising customer requirements throughout the service operation
  • Responsible for ‘ front of house’ customer technical/ vehicle enquiries, customer road tests
  • Responsible to ensure every opportunity is met to achieve customer ‘Fix First Visit’
  • Supervises the workshop operation in line with the company and Mercedes-Benz standards and processes
  • Monitors workshop loading, ensuring continuity to maximise productivity
  • Allocates the flow of work into the workshop, maximising available resources
  • Ensure adherence to company standards for quality control within the workshop – maintains a quality system
  • Adherence to company VHC process
  • Efficiently manages resources to deliver quality service on time
  • Communicates and supports colleagues across all business areas
  • Responsible for delivering customer vehicles on time to a high standard –
  • Manages the standard and quality of technical information
  • Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendations
  • Responsible for sales, PDI and used vehicle preparation ensuring the 2 day timeframe is met
  • Meets with the service manager to review performance and suggest improvements
  • Identifies training and development needs for self and team as part of the performance management process
  • Ensures all areas of Health & Safety operate effectively and within the requirements of the law
  • Responsible to ensure the work shop is maintained in a clean and tidy state at all times
  • Updating manufacturer systems
  • Updating in house systems


Knowledge & Specific Job Skills

  • Previous service experience within the Motor industry
  • Experience of a customer focussed environment
  • Specialist/technical product knowledge
  • Good interpersonal and organisational skills
  • Admin and IT Skills

Driving Sales –  Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service – Focuses on the needs of customers to improve service and sales
Planning & Organising –  Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making – Demonstrates sound judgement in making decisions
Teamwork & Coaching – Quickly builds rapport and establishes relationships with others
Motivation – Demonstrates a positive attitude and takes responsibility for their own actions
Leadership – Communicates and engages others effectively to deliver results


Application Form

  • Accepted file types: doc, docx, pdf.
  • Please tick all options you'd be happy for us to contact you for marketing purposes. Please see information below for how we use your personal data and how to change your preferences. If you are accessing from a computer please hold 'Ctrl' to select multiple options. Your personal information will not be shared outside of our group and manufacturing partner – Mercedes Benz UK Ltd – which includes brands City Vehicle Leasing and The Part Exchange Centre. You change of course change your mind at any time. If you wish to amend the way we contact you please let us know by contacting our Data Department, at the address below. Mercedes-Benz South West Marketing Dept, Matford Park Road, Exeter, EX2 8FD or email: info@mercedes-benzsouthwest.co.uk.
  • This field is for validation purposes and should be left unchanged.