Mercedes-Benz South West’s customer service excellence has once again been recognised by independent review platform, Feefo. We have won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Here at Mercedes-Benz South West, we are keen that the quality of our service matches the quality of our product. We place the customer at the heart of every business decision that we make, and we’re keen to set the benchmark for outstanding customer care.
“All of the staff we dealt with from front desk to sales were professional and pleasant to deal with, and made us feel welcome and valued.”
★★★★★ – Mr Eves
The Feefo Trusted Service award recognises businesses that use Feefo to collect customer reviews and insights, and receive consistently high ratings and positive feedback from their customers. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
By providing consistently high levels of customer service, and receiving three consecutive Gold Standard Trusted Service Awards, Mercedes-Benz South West has now be awarded Platinum standard from Feefo.
“They were welcoming, on time, did the job and I collected on time. I did enjoy the complimentary coffee and cake before and after! I will certainly recommend your garage to my friends and acquaintances. The service matched the car!” ★★★★★ – Mr Woolcott
Mike Wickins, Managing Director at Mercedes-Benz South West commented: “We’re thrilled to have been awarded Platinum Trusted Service status from Feefo. Our customers are the centre of everything that we do, and it’s wonderful to see that we’re providing the standard of service that they expect.”
Congratulating Mercedes-Benz South West on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.”
If you would like to experience outstanding customer care during your next car purchase or service, contact your local dealership, or come in to see us any time!
Our Customer Service specialists are on hand to make sure that we have provided you with the best service. If there is anything else that you need from us, please contact our customer service team.